Re: F1 22 Can't Sign In to EA Account

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@EA_rephii wrote:

Hey @AFineHamSandwich,

could you try and head to our login page here and try to login with your PSN Account and let me know if that worked? If you are logged in you can go into your EA Account profile and change e-mail addresses and also update your password. 

-rephii

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I attempted that, but it came up with needing to reset my password. I have a feeling that the PSN ID is connected to an email account that I have only just found out has been deactivated.

Hey @AFineHamSandwich,

I see, this might be a tricky one, but do you remember what e-mail address you used on the EA Account before? If yes, please try to send a password reset to that e-mail. If you use multiple emails, try all of them and send out a password reset and see if one of them gets a mail with a reset link. 

Let me know if you could find the connected email address.

-rephii

@EA_rephii I* have the same issue, I know what the email address is for the old account but can't access. Any advice?

Hey @Switchar88,

have you tried resetting the password if you know the email address.

-rephii

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@EA_rephii wrote:

Hey @AFineHamSandwich,

I see, this might be a tricky one, but do you remember what e-mail address you used on the EA Account before? If yes, please try to send a password reset to that e-mail. If you use multiple emails, try all of them and send out a password reset and see if one of them gets a mail with a reset link. 

Let me know if you could find the connected email address.

-rephii

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I've spoke with an EA advisor and I've learned that the EA account attached to the PSN ID has been deleted. Since the email address attached to that EA account has been deactivated, I fear that it may be unfixable.

@EA_rephii The email address sadly no longer exists! Have tried account recovery but apparently that's not active...

Hey @Switchar88,

in this case, you would need to contact our support team and let them know that you don't have access to your e-mail any more. They will try and recover your EA Account with asking some account details and will verify you in that way. 

Once the verification is done, they will be able to update your email address and you should be able to access it again.

You can reach out to our team here

Use this topic: Origin  | PC  | Manage my account  | Can't log in 

and you should be able to chat or phone with our advisors directly.

Let me know how that went!

-rephii

@EA_rephii I have just spent some time on the phone with them. They have said the account is deleted and there's nothing they can do to recover it....

Hey @Switchar88,

we usually do not delete accounts just like that. It might be disabled here, so you should try the same as I recommended above and try and send reset emails you might have used for the EA Account.

-rephii

I have now even paid to have that email address back again, but the password reset emails arn't coming through. This is ridiculous! I never even closed my account, it was due to inactivity. 

Mine was apparently deleted too. Support said to reactivate the account using the email address that created the account, but I'm using the account...

So I thought maybe I created my current account with a different email address and then changed it to my current email address. The support page says in this case to change the email address of the new account. I changed the email to something else, tried to reset the password of the email which would have created the account, but it says the account doesn't exist.

The problem with this is apparently there is no way to unlink your PSN account if the EA account has been deleted, which is possibly the most idiotic thing I have ever heard. Especially seeing as there is no way now to recover my account.

Also - I rebooted PS5 - to no avail... still - in game on PS5 - I keep getting the same screen - you need to change your password... use your camera to take a picture of this QR code - go to the site and change your password - wait for the 6 digit code - done that - over and over... 

Finally - able to get into online mode...

Had to use 2nd PS5 account... the other account would not work.

I'm having this issue as well. Only one email address associated with my EA account. I have EA Play with games I play using that account. I know my account and password are in good standing. I changed my password anyway but to no avail. Still getting the same error and getting no option to actually input my email and password.

How frustrating. Buying the expensive version to get it a couple days early and can't even play it the way I want to.

Unfortunately I’m in the same boat as all you guys. I even tried messaging PlayStation to get a refund, but since the game has been downloaded to my consul I cannot get a refund. So now I’m stuck with a game that doesn’t have online capabilities all thanks to EA

how are you guys adding the game to your new PSN? I was told if I make a new PSN, I would need to purchase the game again on the new PSN. 

Definitely do not want to buy a game twice when EA can’t get the first purchase to work right. 

@FwazzyI just made a new PSN account on my PS5 and the game was there. However, EA would not provide my 18,000 pitcoins to that PSN, despite needing a new PSN to link to EA for online connectivity is the only workaround. Also, I tried to request a refund from Sony because now I have a game that literally can't connect to EA for online play, they are actually denying a refund still because it downloaded. How could we even know this would be an issue prior to loading the game?

Hi @EA_rephii, i am also in the same situation, i have already reset my password and changed my email, even made a new account, but nothing seems to allow me to connect an es account to f1 22, what else can i try?

How do I connect my psn account?.

Same as everyone else. Was told by EA help that I can never do online gaming on any EA game with any playstation using my PSN account. Instead of doing anything to fix, they advised me to get a refund. Great solution, we dont care, get your money back.

I have the same issue, my account works absolutely fine on f1 2021, but won’t work on f1 2022, I’m fairly certain it’s the correct email, because I’ve only got 1, but it won’t log in.

im also having issues with auto save; managed to get three quarters of a season done, all had been auto saved and the console has been turned off and on, and the seasons been fine, then last night auto save didn’t work; I forgot to manually save it, and now I’ve got to restart the season from the beginning again -.-