Forum Discussion

Re: What to do if your account got banned or suspended in Apex.

Dear EA Support Team,

I am writing to bring to your attention an unfortunate incident that led to the disabling of my account, 'SiamangGagap'. I believe that I have been unjustly penalized for defending myself against harassment from another player. The account in question,[Edited], has been consistently toxic and has been using the same IGN on both Steam and Apex Legends. I have attached evidence of their toxic behavior for your reference.

It is disheartening to see that my account has been banned instead of taking action against the player who initiated the harassment. I admit that I used the word '*' in response to their toxic behavior, but I reached that point after enduring constant insults and offensive language from [Edited]. I kindly request that you reconsider the ban on my account and instead take appropriate action against [Edited] to ensure a better gaming experience for all players.

I urge you to thoroughly review the evidence I have provided and assess the negative impact that [Edited] has on the gaming community. It is evident from the attachment that many players share a dislike for their toxic behavior. I genuinely believe that I am an innocent player who was pushed to respond inappropriately due to the constant verbal abuse directed towards me.

In conclusion, I kindly ask that you reevaluate the decision to ban my account and redirect your attention towards addressing the issue with [Edited. It is crucial to consider the context in which my response occurred and the continuous harassment I faced. I trust that you will handle this matter fairly and take appropriate action to ensure a safer and more enjoyable gaming environment.

Thank you for your time and understanding.

Sincerely,
SiamangGagap


CM- Images and username removed from your post as "name and shame" is not allowed. 

7 Replies

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @SiamangGagap 

    Sorry to hear about what happened to you. No one should have to be on the receiving end of harassment and bullying.  

    With that being said two wrongs do not make a thing right, so saying not so nice things back is just as wrong.

    In the future it is just best to ignore such things, mute the player and report them, do not let them bait you or stoop to their level.

    If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Please also not that this is not the place to report people and naming and shaming them here in the forum is not allowed. 

    If you need to report them you can via the EA help site. 

  • Now the least i want is to unlink the BANNED account from my Nintendo Account and delete the BANNED account. i don't want it anymore

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @SiamangGagap 

    Deleting accounts or unlinking accounts Just so you are aware EA will not Delete or unlink accounts that have Active Bans on them. The Ban would have to be lifted before you can delete the account.

    From EA " We won't delete any account that has been banned. To delete your EA Account, you’ll first need to appeal your ban

  • I have been permanently-banned in Apex Legends without reason (according to "ban history", the reason is blank)
    I requested all my data and found out that "Competitive Advantage" is the reason.
    As I have not cheated or used an exploit, I feel wrongfully banned.

    When asking the ToS team about the reason (in order to even be able to defend myself) I got the response:
    "We will also be unable to provide any details regarding our internal procedures."

    1100 hours+ of game time and a lot of money down the drain and EA wont even tell me why they decided to randomly ban me.
    As stated I'm 100% sure this ban is "made up" this response from EA makes me furious.

  • @EA_David @EA_Sutii Why ban my Apex account? The ban date is October 28, 2023, but my account has not played since January 2023. What is the reason for your team to falsely accuse me at will? I have spent at least 600 euros on Apex, and when I appeal to your team, I always reply with a refusal. Obviously, this is a fabricated ban, which makes me feel angry and sad.
  • @EA_大卫 @EA_素缇My apexid is BiLimoxuan, please have your team verify it as soon as possible and give me a response.