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EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
9 months ago

Re: Mac - Internet is connected, but Gallery and Grim Rewards telling me to connect

Heya, 

Is the Online Social Features Access setting enabled under Settings - Game Options - Other?

3 Replies

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  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    9 months ago
    Hi @Laydee_Cheeks,

    Hmm, have you already tried deleting the file called
    accountdataDB.package in The Sims 4 folder and relaunching The Sims 4?
  • UnassumingLlama2's avatar
    UnassumingLlama2
    Seasoned Newcomer
    9 months ago

    Hello,

    I'm following your advice after the latest update. I deleted the file you suggested , it removed the entire event and the rewards I previously earned. I was able to get them back after putting back the file I deleted but I still can’t claim rewards. I have the social features enabled in my settings too

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