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On the screen it has the box to claim some rewards, yet when I click on it it says "Online connection is required. Please go online to save event progress and receive rewards". My Mac is connected to the internet, and my EA account is signed in. I never had the problem when claiming previous rewards last week. I don't know what Im supposed to be doing with this?
Heya,
Is the Online Social Features Access setting enabled under Settings - Game Options - Other?
- 10 months ago
Unfortunately those are on and it's still not allowing me to claim. 🤔
- EA_Cade10 months ago
Community Manager
Hi @Laydee_Cheeks,
Hmm, have you already tried deleting the file called
accountdataDB.package in The Sims 4 folder and relaunching The Sims 4?- UnassumingLlama29 months agoSeasoned Newcomer
Hello,
I'm following your advice after the latest update. I deleted the file you suggested , it removed the entire event and the rewards I previously earned. I was able to get them back after putting back the file I deleted but I still can’t claim rewards. I have the social features enabled in my settings too
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