Forum Discussion

Mirdala's avatar
Mirdala
10 months ago

Mac - Internet is connected, but Gallery and Grim Rewards telling me to connect

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Sept 18th Update, I ...
gameplay issue
the gallery
time limited events
Laydee_Cheeks's avatar
Laydee_Cheeks
10 months ago

On the screen it has the box to claim some rewards, yet when I click on it it says "Online connection is required. Please go online to save event progress and receive rewards".    My Mac is connected to the internet, and my EA account is signed in.  I never had the problem when claiming previous rewards last week.  I don't know what Im supposed to be doing with this? 

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
10 months ago

Heya, 

Is the Online Social Features Access setting enabled under Settings - Game Options - Other?

  • Laydee_Cheeks's avatar
    Laydee_Cheeks
    10 months ago

    Unfortunately those are on and it's still not allowing me to claim.  🤔

    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      10 months ago
      Hi @Laydee_Cheeks,

      Hmm, have you already tried deleting the file called
      accountdataDB.package in The Sims 4 folder and relaunching The Sims 4?
      • UnassumingLlama2's avatar
        UnassumingLlama2
        Seasoned Newcomer
        9 months ago

        Hello,

        I'm following your advice after the latest update. I deleted the file you suggested , it removed the entire event and the rewards I previously earned. I was able to get them back after putting back the file I deleted but I still can’t claim rewards. I have the social features enabled in my settings too

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