Question: How to get the ban details from EA Terms of Service teams?

Sorry to disturb you, but I got a Ban from Apex Steam on August 21 without any information. I'm pretty sure that I'm not using a hack at that moment.

Fist of all, I need to make some claim.

I'm not a cheater, how a cheater just want to be banned with only 0.8 kd.  Why a cheater, will use the so easily banned cheats, just after buying the Season Pass, and just make me suffer by almost being killed every first 3-4 minute(average, I tried to survived longer) in every game.

So I asked the EA Help to provide the details of the ban and provide me the evidence. Even if the game is unable to remove the sanction, it is acceptable. But I need information to know, witch process of program will lead the ban. I still need to play other games, what if the ban appears to other games?

 As the reply of EA, they got every move of my control, and every detail of the gameplay, they even have the replay of the cheat screen. SO why can't they provide the evidence to me?

Even a  judge will provide the evidence to prove a man has broke the law.

I just need proof that I'm clean or that I broke the rules. Is that so hard for EA to give the details to a personal user using his own account?

Steps before the ban:

1. Start a game without cheating from Steam. (With background programs: WeChat, Tencent QQ, Steam, Tencent Protect (a software with anti-virus /cheats, that is so funny I got banned without being detected), WPS office, Kaiheila( A team speak software like discord) and several other softwares I forgot (This is what important, I need to know witch process will cause the ban incorrectly by EAC)

2. Proceed into the main menu>Wait and invite your friend>Try to play for several rounds (3-4 I think).

3. Start a new round with your friend>Proceed to landing stage>Press F1 to mark the materials>Observed the PC crashed. (I also forgot what the windows said, like something writing to the memory that is only read)

4. Restart the PC>Proceed to reboot the game from Steam directly>Reopen Tencent QQ and Kaiheila or some other software started with the computer.

5. Reconnect to the game by lossing the game without entering.

6. Proceed to next round with your friend>Proceed to landing stage>Press F1 to mark the materials during the landing.

7. Observed the game is stuck>Force quit the game by Process Manager.

8. Observe a EAC violation appears.

9. Restart the game>noticed the ban message by the game.

I also uploaded my account data as screen shots, you can see it's a little .... Anyway I don't think any hacker just want to be banned with these data and bad game experience , right?

 So by saying all these, in witch way could I get my ban details? I just want to know the reason. Is it possible to get the details by sending lawyer's letter?