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MEW716_jp0irhl4's avatar
MEW716_jp0irhl4
2 years ago

Re: EA Help Cases are stuck on "Waiting for Player" & auto-closing w/no resolution

Just a fun update. So I got an email from EA Customer Experience asking me to take a 4 question survey to let them know about my experience and to let them know how they can better support players in the future. So I clicked the link to take the survey (because, boy, did I want to share my "experience") and wasn't asked a single question! Just immediately taken to a screen that said "Thank you for taking our survey. Your response is very important to us."

Is it though?

3 Replies

  • gwcrqfm7se0c's avatar
    gwcrqfm7se0c
    2 years ago

    Yeah I'm having the same issue with The Sime Buildit:

    In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors.  Otherwise your case will be autoclosed.
     
     
    Clicking Resume Case doesn't do anything, the case is always in an 'Autoclose' state.  Have had no contact from an actual person ☹️ 
  • MEW716_jp0irhl4's avatar
    MEW716_jp0irhl4
    2 years ago

    Beyond frustrating. It's actually impossible to get help at this point. I've never seen a customer support system so completely broken and inaccessible.

  • MEW716_jp0irhl4's avatar
    MEW716_jp0irhl4
    2 years ago

    Aaaaaaand the second Help Case I opened was marked as "Fixed" and closed with absolutely no contact or resolution from EA.

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