Re: Lagging out of games with great internet

@Sgannon9 

Thanks for the response. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. 

Also, which Xbox are you playing on? If it's a Series X, try removing the game from Quick Resume.

Hello, I am on Xbox series X. I have completed this step. I played for a couple hours tonight and I did not get kicked out of any games. However I’m not sure it fully worked. There was multiple times where the game stopped and said my connection was lagging, but I did not get kicked out!

however if you have more solutions worth trying I’d love to make it perfect like it used to be.

@Sgannon9 

I'm glad to hear There's an improvement. Something else you can try is using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Also, check your ethernet cables to make sure they aren't damaged. They also should be at least Cat6.

Hi can you tell me what my DNS was on before? This change made my connection considerably worse.

@Sgannon9 

I don't have that information, but it was probably dynamic. Change that setting back to using a dynamic DNS instead of entering one in.

@Sgannon9 

Does your router support QoS (Quality of Service)? If so, try enabling it and prioritize your console. Also, is UPnP enabled? If not, enable, but also, I have seen the rare occurrence where disabling it helped.

Something else to check is your ethernet cables. Make sure they aren't damaged and are at least Cat6.

@Sgannon9 

Did you check everything else I mentioned in my last response?

@Sgannon9 

Have you checked your router for a firmware update? Also, it would be good to talk to your ISP to see if they are noticing any issues. 

Is UPnP enabled on your router? I have also seen the rare instance where disabling this has helped.

One other thing you can try is deleting your personal saved data with these steps:

• Press the Guide button and then highlight the Madden 23 tile.

• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.

• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens.

@Sgannon9 

We're not aware of any issues on our side at the moment. Unfortunately, I'm out of suggestions at this point. An advisor might be able to help though. Try opening a case here to get in touch with one. Thank you.