Re: Solo Battles Glitch (Not allowed to play last game) 3+ weeks issue.

I could finish all 13 Solo Battle games this week too but the one game against the Atlanta Falcons (as reported in my previous post) was counted as DNF.

the most frustrating thing about DNFs is the complete powerlessness to do anything about it. I'm basically afraid every game will end in a DNF because it just happens way too often (or hopefully more exactly: it happened just way too often to me). I do not even want to pause the game since every second that the game lasts longer potentially increases the risk of a DNF.

I still play the mode because I've pretty much perfected my strategy by now, which allows me to rank very high and earn most of my MUT rewards. but I don't really enjoy it because the ranking just depends too much on things you can't do anything about (i.e. DNFs) or that, in my opinion, kind of force you to play extremely monotonously. otherwise, you have no chance to be in the top. and I'm not even talking about glitch plays, which some probably take advantage of.

I would prefer a more equal distribution of rewards. it should be less relevant to be on top of the leaderboard. on the other hand, every minute you play should somehow be rewarded. a Solo Battles event takes so much time. and if your rewards depend on whether you're unlucky or not (i.e. DNFs), it's really frustrating. therefore, I'd prefer playing daily Solo Battle challenges: every day two new Solo Battles come out: one against an extremely strong team and one against a moderately strong team, so that there is a challenge for everyone. maybe the games should be playable retroactively for a few days, so that you can for example play the Battles of the last 3 days on one day, if you didn't have time before. But you wouldn't necessarily have to plan for the whole week how to accommodate all 13 Solo Battle games. that definitely creates stress as well.

@EA_Blueberry 

I have about lost any hope that this mode will be fixed. This thread has been left without any answers from you besides those cookie-cutter responses that they must start off your company training with. This has been more than frustrating trying to reach you guys and I am livid with the lack of care for this matter. Before your last response, we haven't heard from you in a matter of three weeks. That is ridiculous support from a community manager! I am tired of our time being devalued by your company, I am tired of supporting a game that continues to steal from its customers, and most importantly, I am tired of this false hope that is continually spewed over these forums. 20+ hours of my time has been taken away from me with nothing to show for it. We deserve the rewards that were stolen from us by this bug that we have brought to your attention for months now. I am not going to be of the members on here that applauds you for saying something is fixed because I know it most likely isn't considering your companies track record. I'm about done with these messages trying to appease us. It's time for the rightful actions to take place. Make it right.

@Neo_NovalisHowdy. And two weeks later I get slapped with another DNF in solo. On PC. 7th DNF in 3 month period. The last reported was 11-30-20 for not being able to play the last set of teams given I did first refresh Wednesday morning. Again, I don't play for the top 100. I do my best playing All-Pro. Again, a loss knocks me out of All Pro... Costs a redzone pack, 10K coins, 10s3 trophies. 

Again this sucks...

So far we're seeing promising results on the 13th game being available for players that were not able to access it before, which is what the team was aiming to address and what this post was originally created for.

In regards to DNFs, these are connectivity related issues we'll need to dive a little deeper in. I've requested UO Traces from people previously experiencing this to help determine what the root cause is.

Would you all be able to screenshot your UO Trace results and reply with it here so we can take a look?

WARNING: Your IP Address will show in the first 2 lines. I recommend using the snipping tool on your PC to grab a screenshot and black out the first two lines.

The UO Trace tool is free to download from our Help site and will show how your connection is reaching our servers, show average ping time, ping variance, and packet loss. If you're playing on a WiFi connection, it's important to try and mimic that connection by running the trace next to your console from a PC or laptop. If your PC isn't in the same room, no need to move it that's fine. If you have a laptop we'll definitely want to move it into the same room you play in when the trace is being ran.

Download the UO Trace below:

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

@EA_BlueberryI'm honestly at a loss at this point.  I was just finishing up my last game from Monday's round of solo battles, and my game locked up at halftime.  Its very similar to the Charles Woodson glitch, except I was on offense running the ball with Derrick Henry to run out the clock in the first half.  The game froze on the halftime transition screen just panning around showing different angles of the stadium.  Solo Battles isn't even remotely fun anymore.  Its just a giant paranoia fest where you spend 15 hours of your week praying to God that the dev team didn't break something over the weekend, because if they did it is 500k coins flushed down the drain.  I was really looking forward to saving up to buy that new Isaiah Simmons card, but I guess that isn't happening because the devs are so freaking incompetent that tying their own shoelaces is tantamount to splitting the atom.  And the lack of transparency is incredible.  Test something out for me, if you're a mod and you're reading this: Make up an issue with the game (maybe one that you've seen from this thread) and create an anonymous twitter account/EA help account/whatever.  Try to get that problem solved and let us know how long it takes.  See how many tweets you have to send to get a response.  See how many times you have to contact the mouth breathers that make up the EA help team before you get a satisfactory answer.  Then, make up a problem about how you can't "buy points" or it won't let you buy a pack from the store and see how long it takes to get that issue solved.  Its an absolute joke.

I've oscillated between quiet frustration, polite disagreement, and mild criticism in this thread.  At this point, I'm freaking livid.  Your people are telling all of us to open wide, as they defecate this nonsense of a game down our throat, and we're all happy as can be to swallow it up because your company owns the license for simulation football, which is hilarious in and of itself.  I'm not saying that the dev team isn't trying, I'm sure they are doing their best.  But its quite apparent that they aren't up to the task.  A good BILLION dollar company that had seen 40% growth YTD would actually help the devs by hiring new qualified people to help solve the issue.  A good billion dollar company would make sure that the people being affected were kept apprised of the situation AS OFTEN AS HUMANLY POSSIBLE through any and all social media outlets.  But hey, at least I can pony up all those sweet sweet Benjamins for a chance to get Randy Moss tomorrow!  The MUT twitter made damn sure to let me know about that!

Similar issue to others before.  Finally have a good enough week to crack top 100 or better on PS4.  On track after 12 games as of last night when ended play.  Plan to play last game today.  Nope.  Click into Solo Battles and it shows like I have completed the week's 13 games.  What do I do?

Progress? It cost top 25 . again today. 10 weeks out of thirteen. 200 hours of gameplay for nothing

@EA_Blueberry it just happened again to me.  This is now three consecutive weeks.  Apparently the issue is happening across all platforms.

I am currently actually still in the Solo battles menu after completing my 12th game.  My 13th game is unchecked, but when I try to play it I get "PENDING GAME RESULTS.  This event is not available" with "ok" being the only option.

This is the same experience I had last week.  If I leave the Solo Battles menu, it will act as if I played all 13 games and no longer give me the option to play games--just view my status on the leaderboards.

I would hope that EA has the ability to troubleshoot this issue, as people have been reporting it since Solo Battles launched.  However, to aid the troubleshooting process (if there even is any... it really feels like EA doesn't care at all) is it possible that this is triggered by an item on the auction house selling while you're in the game?  I believe that each time I've received this error, I have had an item sell during the solo battle.  This typically just results in the game's score screen being messed up and showing all zeroes--but maybe if it happens during the 12th game, it causes this problem.

I took a look at the top 100 leaderboard (on PC) for several weeks now. in the top 100 list are about 4-5 players who only finished 12 Solo Battle games. I assume that all these players faced one DNF. if they had finished their 13th game, they would have ranked top 10 (e.g. it was 2 last week, incl. @midgman8421 for instance) or at least top 25.

summarising, 5 would have made the top 25 without this bug. if i now assume that the percentage of players who experience a DNF is similar no matter how many points they score, then that would mean that around 20% of players are affected by this bug week after week. if conservatively estimated only half would be affected, then still 1 in 10 is affected by a DNF.so it's definitely a problem that can be safely ignored for months without decreasing customer satisfaction.... 

[please be aware that this comment might contain traces of sarcasm!]

if I were in charge, in a game that is so prone to bugs and disconnects, I would never, ever offer a mode that goes on for a week. I would much rather see two new opponents every day: one extremely strong and one moderately strong. the goal is just to win. the higher the skill score, the higher the reward in coins should be. if you win the game, you should win a pack: with the difficult opponent, either a Redzone Pack, or (with low probability) a TD Pack; with the mediocre opponent, either a Hail Mary Pack, or (again, with low probability) a Midfield Pack.

I would also like the game to be repeatable. it doesn't matter if there is a leaderboard or not (which is the main reason why Solo Battle games are not repeatable), if the leaderboard mainly depends on whether you experience a DNF or not anyway....

if it absolutely needs a leaderboard, then I would randomly draw 2-3 players from the daily best skill scores and announce the winners in Good Morning Madden. so, instead of these pointless chat posts, dump trucks etc. could be awarded based on an 'achievment'. maybe one could add a higher probability depending on your top score. the better you played, the higher the likelihood that you are chosen...

I’ve lost 100s of thousands cause of this it’s totally unacceptable and making me not want anything to do with Madden 22

I was locked out from completing my 13th game this week.  This is randomly the second week this year of being locked out and therefore not being able to complete the 13 games of Solo Battles.  As a top 100 player this 1 game missed costs me roughly 200k of coins.  This is clearly not just an issue for me but a global issue on both console's that needs an escalation in addressing.  Without a proper resolution this is a breach of contract.  Please do your jobs and figure this out.

I haven't had my 13th game for almost 2 month now but this week was the first time it also stole my 12th game same thing as normal just gives an error message saying it's unavailable and than all the teams disappear I'f  I go back to main menu just as it would as if I had completed 13 games 

I have had the same issue off and on all year this madden. I went to next gen and hadn’t had an issue with this till this past weekend when I was slated for a top 10 finish. This happened right after they updated the Max AP to 12. I could tell something was different at it was no longer breaking down my solo battle score after the end of each game

Crickets... no response from anyone from EA in this thread.

@EA_Blueberry ?

I've alerted the team of these new reports. Can you all let me know if it's still impacting you after today's Title Update?

@EA_BlueberryHowdy, are we now talking about Solo Battles after 1-7-21 title update? If so, it looks like we are already in weekly scoreboard review. I needed to play game 9 prior to tomorrow (Friday update). Battle score also reset to 0. Looks like game 9, 10, 11, 12, and 13 will not be accessible. This is definitely an issue...

And for the second week in a row after you chuckleheads "fixed" solo battles, I get locked out of the 13th game and most likely miss out on top 100 rewards in solo battles. Never had the problem before, even when getting a DNF. Fantastic fix EA.

Man I really hope that they are correctly tracking the SB leaderboards this week.  I just have this horrible feeling that I'm gonna wake up expecting top 10 or 25 rewards, but I'm gonna end up with legend tier or something.  I hope I'm wrong.

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@FriendlyFire1126 wrote:

@EA_BlueberryHowdy, are we now talking about Solo Battles after 1-7-21 title update? If so, it looks like we are already in weekly scoreboard review. I needed to play game 9 prior to tomorrow (Friday update). Battle score also reset to 0. Looks like game 9, 10, 11, 12, and 13 will not be accessible. This is definitely an issue...

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@FriendlyFire1126 

Sorry for the late reply, but the score not showing up is a known issue the team is aware of. Thankfully, it's only a visual error and the score you're accumulating is still counting on the back-end for your account. 

We're concerned about the 13th game now not showing up for players since the scheduled fix in the title update that happened recently. We're getting a look into this and I'll update you all as soon as possible. As always, we appreciate your help and willingness to stop in the forums to champion for the Madden Community.

For those not receiving the 13th game since the title update that scheduled to fix it we'll need the following:

• Gamertag/PSN ID/Origin ID (PC)
• Were you able to get the 13th game since the last fix and now no longer getting it, or have you never been able to play the 13th game since the fix?
• Platform you are playing the game on

Lol I'm a genius apparently... woke up this morning and what did I find?: Legend rewards.  I just knew that the wrong rewards were going to go out.