I am having the exact same problem, their faces look exactly the same as yours shown below ,i do have cc in my game but did not have a problem or notice the face issue until i joined my sim at the police station , nearly all the police townies in the station had no face mainly the new townies i had not seen before . I also ran dxdiag.exe i will attach my results.
As for your comtuter. you should update your graphics driver.
But this issue has been reported a few times and almost always has to do with cc. Your sims look a little bit different though but maybe you have default replacement for some things. If you have outdated cc and the game creates new sims this can happen from what I understand. Someone had this with "no EA lashes".
Try removing the file localthumbcache.package from C:\Users\Username\Documents\Electronic Arts\The Sims 4, when also having all your mods and cc (take the whole folder) moved from the Sims 4-folder to somewhere else, like your desktop.
If deleting that file you can do a factory reset of your game, but be very careful when putting back the cc, I'd go though my folder and try to remove anything that could be broken before starting the game again.
https://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
For broken mods:
Good Luck!
I had just updated my game/installed it, I have no cc. This is happening to me too. After that, I tried restarting the game, moving files, etc, and still haven't fixed this problem.
did you also repair your game through Origin ?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
I had the same problem and I've managed to fix it.
I've deleted the thumbnailscache someone suggested here but I also started running the game with no mods and, little by little, I've been adding folders till I got the cc responsible of it. In my case, there were three packages files.
Good luck and I hope you can fix it too!!
Hi! I am having the exact same issue. I’ve already tried starting a fresh save with no cc, repaired my game, cleared out my mods folder, deleted the localthumb file, cleared the origin cache. I also moved my saves and tray files out, in case there was a corrupted save, but nothing works. It used to be only a couple of random townies, but then my family had a new daughter and, as she became a toddler, she had the exact same issue.
I just went into each affected family and gave them new faces. Nothing else worked, but giving them a new face seems to have fixed the problem for me. It was only a handful of my sims and they all were wearing glasses of some form.
I am having the same problem too but don't have any "no ea lashes" in my mod folder
do you remember which three package files they were? I've been having this problem for a month. When i age up my sims or add a new sim, no faces at all. I deleted a lot of cc and mods and even went through with S4S and nothing is working.
what ended up being the three files? not posting the help part of your resolution in a help forum was an interesting choice
Community ManagerThis thread is quite old, locking again here due to the move to our new forums.
Please create a new thread if you're wanting to discuss something that doesn't have a more recent topic, thanks!
