Re: [xbox x] game crashes constantly (in various modes)

Hi everyone,

We are aware of some Madden NFL 22 players on Xbox Series X experiencing a full console shutdown crash during gameplay. Based on our active investigation with Microsoft, this crashing is caused by a system issue which is also impacting FIFA, Battlefield 2042, and NBA2k players.

An optional update targeted to resolve related crashing issues will be available to all Xbox Series X players starting November 17, and as mandatory update on November 23.

If you notice you are experiencing these crashes, you can already download this update in the OMEGA Ring as part of the Xbox Insider Program, here.

That’s good news! Excited to try this update out. 

@EA_Blueberry I hope your also discussing in the meeting that PS4 and ps5 also crashes constantly in various modes. It's not only on xbox

This is awesome news, hopefully this solution works. Recently I have had some success actually playing Madden 22 (Series X), getting a few games in before a shutdown but there's also been days where I can't get past the 3rd quarter before shutdown.

Reminder:

This update is now live. 

November Xbox Update (November 17th, 2021)
Today’s Xbox console OS update (build 2111) has fixes reducing console shutdowns and improving stability of Xbox Series X consoles when playing titles such as NBA 2K22, FIFA 22, and Battlefield 2042.   For more details on the complete set of features available this month, please see November Xbox Update post on Xbox Wire.
If you want to update your console to the latest OS build, you can manually accomplish this by following these steps on your Xbox console:

1. Make sure that your console is connected to the internet, and then press the Xbox button to open the guide.
2. Select Profile & system> Settings > System > Updates.
3. Under Updates, you’ll see:

• Console update available. Select this to begin your update, or
• No console update available. This means your console is up to date

3/4 are EA titles and it’s happening on PlayStation too. But, yes, it’s Microsoft’s fault. You sure it isn’t just Microsoft stuck cleaning up EA’s mess? 

So far this recent update that Xbox has put out has helped me a lot. Have been able to play madden and battlefield without any crashes.

It’s not just a series x issue. I bought the game a few days ago, crashed within 15 minutes on my one x. I already refunded the game after a few times trying to fix the issue with zero results. I’ve been buying madden since it inception. I’ll try purchasing again at some point.

Sorry, I didn't notice that the comment was towards Xbox, I have a PS5 but issue is the same

@Skeet41 

I ran a search here and Reddit, nobody else is experiencing what you are with that player. Do you happen to have anything plugged into your console and/or do you have an external hard drive for your console that is in use (whether for Madden or not)?

No, I thought it was coincidental that it involved the Cardinals but anyway, I ve done everything possible and the game won't load a franchise and I have done multiple resets, reset in safe mode 5 and 6, deleted data multiple times and it still is unplayable. I even bought a 2nd copy to eliminate the disc being an issue. Im tired and I quit trying. I just lost the $65 I spent on it and I refuse to try and play it. I'm done with Madden after this. This game is obviously a major problem and the publisher can't fix their own problem so why should I??? I'm not a software designer or developer and it's not fair that I spent my money on a game that I have to fix....what a shame 

@Skeet41 

What you're experiencing can be found on this post here. We are looking to gather more information for the team if you can kindly add it to that post. We'll update it as soon as we find out more information, unfortunately it's been more difficult to narrow down the root cause for the issue than originally anticipated. We apologize that mode has impacted your ability to experience Madden to the fullest. We're here to help troubleshoot and gather information for the team while it's being investigated. If you have any questions please let us know. 

So in other words, you can't fix your own software and I'm going to have to wait for an update to play this game...if you figure it out. I may get to play a game I purchased in August after the actual NFL season is over. This means I gave you $65 for a beta game that doesn't work and the billion dollar company which monopolized the NFL simulation experience gets to keep my money for something that never worked. I'm so tired of EA issuing out apologies instead of refunds. If you're really sorry and empathize my situation, then issue me a full refund and give me credit towards Madden23 since I already paid for a game that I won't be able to play. Your employer should be embarrassed and be more willing to take care of it's loyal customer base than issuing out empty apologies for taking consumers money and stop pretending to care, just saying

Hey, all.

If you are still experiencing crashes after attempting the troubleshooting steps in this thread, this might be due to two personas of the same platform on your EA account. One will have to be removed and linked to a new EA account.

To check:

1. Visit profile.ea.com
2. Under Connections tab, verify you see your PSN ID/Xbox Gamertag. Not seeing it? You are logged into the incorrect account. 
3. If you see more than 1 Xbox or PSN ID each, you will need to remove one and log into any EA game with the removed ID to prompt account creation for that ID. 
4. YOU WILL LOSE PROGRESS FOR THAT UNLINKED GAMERTAG/PSN ID. Visit here for full information on what you lose, including info on Battle Pass for Apex Legends.
5. It is important you link up the Gamertag/PSN ID you removed to a new EA account or else this error can still occur. 

If you are unable to locate the email address you have for the EA account your Gamertag/PSN ID is linked to, please contact our Support team below for account recovery.

Live-Support

https://help.ea.com/en/contact-us/

this is happening to my xbox once again. it seemed the november update resolved it but i have picked the game up again recently and it is crashing my console randomly. i checked my EA profile as you suggested and everything looks good. i will never purchase an EA game again. 

@NotoriousFAT84 

I'm sorry to hear about the crashing you're experiencing. Does a reinstall of the game help prevent that? It's possible files could have been corrupted from an update and a quick reinstall could repair that. 

i had not tried the reinstall yet. running it right now. i’ll get back to you in a couple hours. thanks for responding so quickly. 

@NotoriousFAT84 

No problem. Let me know if it helps. If you haven't power cycled the console in a while I recommend doing that, it will help with performance across all your games too.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

@EA_Blueberry 

i attempted to play a game this morning and it crashed almost immediately. it did crash me to the dashboard this time rather than shutting down my entire console. i suppose that is an improvement. 

@EA_Blueberry 

i keep the xbox plugged directly into the wall. since the app crashed this morning i have played 3 or 4 games over the last few hours without issue.

All of these suggestions are a waste of time.  It’s clearly the game.  

I was playing Madden 22 this morning and my entire console crashed after about an hour of playing. It has been 13 months and still no fix. I will never purchase an EA game again.