Forum Discussion

Re: CAS household portraits broken (zoomed in / weird poses)

HI @bookloverblue 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

4 Replies

  • Hi @crinrict,

    That did the trick, thank you. Bizarrely, I reinstalled everything, mods included, and it still went back to normal.

    I did install some photo poses that failed to show in game, which I deleted from the Mods folder prior to the re-jig. Maybe they were the root of the problem?

    Anyway, all's well that ends well - thanks again!

  • I tried this and it did not work for me. I think my save files are corrupted or something because as soon as I put them back (without any mods) they still looked weird. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @stormplayssims

    It's been a while since this thread was last active so I'm closing it out to limit necroposting. Please pop open a new thread and add some information about what you're seeing now and what you've already tried.

    - EA_Lanna

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,390 PostsLatest Activity: 3 hours ago