Re: Poor ping/connection

@hockeygoalie2014 @slynick513 

A lot of this most likely has to do with the higher number of people playing. The internet in general is feeling the strain from people staying home due to the pandemic. We can also go through some connection troubleshooting. First, if it hasn't been done in a while, it's good to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. If that doesn't help, let me know what systems you guys are playing on and we'll continue to troubleshoot. Thanks!

I understand the basic power cycle for connection issues and have tried this already. My PS4 maintains a solid 85mbps download and 15mbps upload while my PC runs a great 300mbps download. So my connection is working great

@slynick513 

Speed isn't the issue. You need a stable connection. Which is harder to come by these days due to the additional strain on the internet. Are you playing on a wired or wireless connection?

Playing on a wired connection. And NHL is the only game I have issues with. MLB, world of warships, call of duty, rocket League, Netflix, steam games on PC non of these have any issues

@slynick513 

Is anyone streaming anything while you play? That's going to have an impact on your connection. What system are you playing on?

Playing on PS4. The lag was happening when only the PS4 was connected and using the internet

@slynick513 

Let's see if alternate DNS servers will help. Please follow the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens.

Tried all steps suggested and the game still plays like *

@slynick513 

Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

EA unable to admit that there servers are the problem? "Unfortunately due to the increase number of players on all our games and platforms it has caused a strain on our servers. We are working hard to get this fixed" 

@slynick513 

This hasn't been the issue so far. We're not aware of any problems with the servers. Can you run that UO Trace for me? That will give us some really good details on your connection.

When are you guys going to get some servers up in Toronto, Ontario? How pathetic this game is when it comes to online with pings of 1000 ? The only closest server to us in Toronto is in Montreal... I know guys who ply in Montreal with pings of 8ms - 15 ms why can’t we get that over here in Toronto.....

@Toronto77777 

Are you always having a ping of 1000 in your online games?

No .. but it’s been crappy for 2 months now with high pings , player feels slow in eashl I play with a dangler 170 pounds and he feels like he’s skating in mud..  our whole team was on 1000 and sometimes 2000ms .. any server in Toronto, Ontario? 

@Toronto77777 

You're hitting the Central server that is in the US. Even with that distance, you shouldn't be getting pings of 1000. It should be well under 100. Are you on a wired or wireless connection? Have you done any troubleshooting yet? I know it sounds basic, but if you haven't power cycled your modem, router and console in a while, that should be done.

Yea have done all that .. like I said it was all 12 of us playing league gaming lg .. on eashl .. what I wanna know what the closest ea server to me ? I’m living in Toronto, Ontario , Canada 

@Toronto77777 

You're on the Central US server. I can't give an exact location though. My LG team had 1 game lag last night, but the other 5 had no issues. That's how it's been lately where 1 game out of several has this. Once we quit out and find another game, it's fine. I'm not saying this is ok by any means though. There's just a lot of variables at play when you're talking about 12 people connecting to the game. Especially with the state of affairs in the world today. The strain on the internet is causing many connections to lag or disconnect when they otherwise wouldn't have. If you are very frequently seeing 1000 MS pings, we should go through some troubleshooting.

your telling me there are no east servers ? 

@Toronto77777 

There are east servers, but those in Toronto would be connecting to the central servers as they are closer.

I have friends who play in Montreal which they are in the east why do they have there own server in the east ? They don’t connect to a central server ..so why do we in Toronto that makes no sense 

@Toronto77777 

They would be on the North East server. 

Yea which is in Montreal... why  would I connect to a central server if I’m in Toronto in the east 

@Toronto77777 

Ohio is closer than Montreal. That's why you're connecting there instead.

I’m like 5 hours away from Montreal.. I’m almost 7 hours away from Ohio how does that make any sense?

Honestly answer this; when was the last time there has been server maintenance done since the COVID outbreak started?

It’s a shame because I know two people that just got the game and we’re contemplating buying it next year that probably won’t due to this.

Especially considering there are less players playing now than November when this issue wasn’t happening.