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Ypdp-A12's avatar
Ypdp-A12
4 years ago

apex legends: not getting prime loot (ps4)

I relinked multiple times everything possibly imaginable, made so my EA and Twitch account would have the same email, yet still nothing. I claimed "punk rocket" skin like more than a week ago, and I'm still waitin. I know other people with the same issue that waiting for a MONTH+, and still have not received the skin. What is going on??? How and when will I able to get my loot???? I literally have no idea whats going on, I can't even contact EA for help cuz it will send me somewhere else to amazon and etc. And I'm looking thgrough other threads as well, and SO MANY people have the same issue too. Like, hello, somebody fix it please??? 

gameplay discussion

4 Replies

  • TheApexLegendNu's avatar
    TheApexLegendNu
    4 years ago
    @Ypdp-A12 If you have your ea account linked to multiple devices like ps4, xbox, and/or pc the skin was likely redeemed for pc or xbox and won’t be available on your playstation until they add cross progression
  • Ypdp-A12's avatar
    Ypdp-A12
    4 years ago
    @TheApexLegendNub My EA account linked ONLY to PS4 and I only play apex on ps4, so there is no reason I would get the skin on any other platform.
  • snowflake1998's avatar
    snowflake1998
    4 years ago

    through the prime loot page, they are offering skins. My account was fine and i would get my prime skins until my prime ran out and I got prime on a different email address. I unlinked my EA account the the Amazon account and have tried to link my new prime account.. It says that i cannot link my new account as it has been linked to a different one in the past.. I try talk to Amazon, Amazon gaming, EA and Twitch.. all do not help my issue and try to make it as difficult as possible to talk to someone, when i eventually do, EA thanks me for bringing it to their attention, that it is a bug, and they will fix it.. this was well over 2 months ago. Now with the new drops you need to watch streams for, i watch the streams and the content arrives in my game, i claim the prime loot and nothing. It tries to get me to link and its an error,  but i can still 'claim' the loot. The horizon skeleton themed skin you cannot even see in the claimable loot anymore i still haven't got. I can ''claim' the loot but will not receive it still. And in my EA account, there is no amazon account it is linked to to even unlink and all the help forums just tell you to unlink your account.. 

  • ciscociriano's avatar
    ciscociriano
    4 years ago

    i claimed my revenant amazon prime skin for this month and i wasn’t able to find it anywhere in my account i triple checked to make sure i had the right ea account and i claimed his skin and it’s no where to be found in my apex game.

    my apex account is linked to my ps4 account which is on the ea account i linked to my prime and i restarted my ps4 and tried to claim my rev skin again and nothing happened. what could i be doing wrong?? 

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