Forum Discussion

5 years ago

Solved

Ban Apeal - Apex Legends

Sidenote: This is for EA and or Respawn. So on January 20th around 5:30, my steam account was hijacked. I have gotten the account back since that date a few hours after the incident. I haven't pl...

gameplay discussion

EA_Atic
5 years ago
Hey, @Dr_Bren321, when it comes to banned account, it's not something we can help with on the forums and to dispute your ban please follow our EA Help link https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

The article will have details on how you can dispute the ban.

If you already reached out and now waiting, keep waiting is all I can recommend.

/Atic

EA_Atic

DICE Team

5 years ago

Hey, @Dr_Bren321, when it comes to banned account, it's not something we can help with on the forums and to dispute your ban please follow our EA Help link https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

The article will have details on how you can dispute the ban.

If you already reached out and now waiting, keep waiting is all I can recommend.

/Atic

darkersilver

5 years ago

@EA_Atic Atic there is something you can do. You can try to have someone look into this. TOS doesnt do anything and it not right people losing their account because one part of your dept gets wrong. I have never been banned or had worst customer service than with you guys. My account was banned for no reason in Dec and still the TOS sits on their hands. Why isnt there some checks and balances when it comes to customers account...you guys need a quality assurance team to make sure bans are proper not leaving your customers out to dry for two months on a bogus ban.

Desputing the ban doesnt do anything if the TOS is wrong!