banned for ''gameplay enhancement''
Hi yall, recently i was banned for gameplay enhancement, which ive never done. I appealed over 20 times and i just get denied with the same robotic and generic reply I always get. I reached out on forums alot and people have said that i may have been playing or queued up with a cheater which i think is highly possible as at the time I was very into ranked and i was in LFGs looking for teammates so theres a chance one of the people i was playing with was up to something. Id also like to say that i know noone here can get me unbanned but is there any way of speaking to a real support worker and resolving this, ive genuinely spent thousands of dollars on this game and thousands of hours over the past 7 years playing this game and i wouldnt ''cheat'' to ruin it all for nothing, i didnt need to cheat and never wanted to and i got banned for such a thing. so i ask again can literally anyone give me an idea of how to speak to a real support worker and not receive the same automated response. And i also cannot appeal anymore due to how many times i have appealed.
Hey ukadei,
The only team able to review or change account actions would be our Terms of Service team, who are reached via an appeal. There are no separate, alternate channels or teams to have account actions investigated.
If you've already submitted multiple appeals to the point where the option is no longer available and the ToS team had still declined to remove the penalty, I'm afraid that would be final. Once it's reached that point, it's not something that can be changed here or through any other channels, sorry.
