Forum Discussion

ETERNALESTE's avatar
ETERNALESTE
Seasoned Newcomer
6 days ago
Solved

Cross-Progression Still Broken After 2 Years – No Support Resolution

I've been waiting for over two years to transfer my Apex Legends content from PS5 to PC via cross-progression, but I never got the pop-up again. My accounts have always been linked and never unlinked...
  • EA_Mako's avatar
    EA_Mako
    6 days ago

    Hey ETERNALESTE,

    The issue in this case is not with cross progression, but unlinking a platform from its EA account.

    Cross Progression does not allow you to transfer anything between different accounts. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Unlinking any of these platforms can cause progress to be lost, even if you later re-link the accounts.

    If you're missing anything, re-linking the original platforms to their original EA account(s) would be the only way to try recovering access, though that won't always be possible.

    If you're just trying to have content transferred from one account to another, that was never the purpose of cross progression and is not something we're able to provide either, sorry. Hopefully this clarifies things a bit, feel free to check through the information here for more details as well!

ETERNALESTE's avatar
ETERNALESTE
Seasoned Newcomer
4 days ago

Yes and it had also been relinked before Cross Progression went into effect.
This wasn't two seperate EA accounts, they both had the same email with EA.
Because of your poor UX design, I've had this issue and it's never been resolved and doesn't seem like it will ever be.

No other account is linked with that EA account, all of those skins are stuck on console and I can't access them, while all these other people are able to transfer without problem. Just because I unlinked and relinked back before this became a thing?

What if I disconnect and reconnect? No, that won't work will it...
Your EA support team members all tell me the same thing. To sit around and wait for a new message to arrive, or don't worry, you will get the message again in the future for cross-progression to link again.

This is ridiculous and EA support has been the worst out of any company I've dealt with in my gaming career.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 days ago

ETERNALESTE 
Unfortunately, unlinking can permanently affect an account even if you later re-link.

I'm afraid if an advisor told you a new message would appear in the future, they're misunderstanding Cross Progression as well. Cross Progression has long since been active for all accounts - the prompt will not pop up again.

  • ETERNALESTE's avatar
    ETERNALESTE
    Seasoned Newcomer
    3 days ago

    Are there any work around? Am I able to login to the EA account on Playstation and begin to gift some skins over to the PC account? Can you provide any other solutions? Should I try to unlink and link again? 

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      10 hours ago

      ETERNALESTE 
      There is not a workaround for this, sorry. If there were, I'd have been happy to share any other steps to try earlier rather than making you ask the exact right question before giving you that information.

      If this is the original account and you've already re-linked, unlinking/relinking again would not change anything - aside from potentially messing up other account data. 

      Additionally, you cannot gift skins you own to a different account. There is no way to transfer your cosmetics between accounts. 

       

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