Forum Discussion

denis2000manage's avatar
denis2000manage
2 years ago
Solved

Hacked and banned, no response from EA

My EA account (which is linked to F1, FC24 etc.) was hacked (email address changed to a russian address (also in this forum)) and then banned. I didn't do anything against EA rules and so there was n...
gameplay discussion
  • EA_Vendcera's avatar
    EA_Vendcera
    2 years ago

    Hi @denis2000manager,

    as Midnight9746 already mentioned correctly, unfortunately we can't help with this kind of cases on the forums.

    I can totally understand that this is a pretty frustrating situation, but I can only give you the advice, as in the German thread, to contact EA Support.

    If an account has an active ban on it, they will only be able to contact via email. So, best would be to create an email case and explain your situation there in detail.

    -Vendcera

denis2000manage's avatar
denis2000manage
2 years ago

I understand, but I mean it's so clearly hacked.

  • russian email adress
  • the Name was changed to "UNKNOWN"
  • russian devices were linked
  • some strange downloads for 0 RUB were shown in the purchase history

Even if they wouldn't lift the ban, it's unbelievable that you can't get a response from them.

rafko13's avatar
rafko13
2 years ago

Hi.

I Have exact the same problem. My account ist hacked , email address changed and banned from a Russian hacker.

I am playing from Germany and the account exists over 10 years. If someone check the account from years before the will find 

the right mail address and that the never changed. I was never banned bevor.

I can login by my xbox account and open a ticket but I never get a response. I wrote my right email address many times - and my telephone number!

But - nobody call back or write email! No contact! no support ! only "Waiting for player" I write 5-6-7 times! nobody understand or the KI not understand (I think that there not really working somebody anymore..) 

it is ver poor support - ok - no support.  I see ea don't care for players paying many bucks for the games. 

For now I will not buy any ea tittle until my account will be restored. they are many other games on the market. 

And if the account will be banned forever - goodbye EA. This is my ban....

Rafko13

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