Hacked and banned
My account was hacked ive spent £100s on the game it’s self, and spent hours playing the game I’ve been through all ea for them to email me saying it’s been used to cheat you are banned, I haven’t us...
Forum Discussion
@GarethNewitt13 I am sorry to hear that your account got banned.
Here on the forum we really cannot help you out with account Bans except for providing some advice.
If you think your account was compromised or hacked and this lead to your Ban you should contact EA support.
If you think that you were unfairly Banned or would like to appeal you Ban you will have to reach out to the Terms of Service team (ToS).
Please note that you are responsible for your account and if you let someone else use your account and they violate the ToS you are responsible for the violation and may have to suffer the consequences.
Make sure to secure your account and enable 2 factor ID.
Lastly learn from your mistakes and do not repeat them.
I really hope that the advice is helpful and wish you the best of luck with your account.
I have been in contact with ea and going back and forth for the last few weeks.
I didn’t let anyone use my accountyet all I’m getting back is your ban will not be removed. It quite clear that I’ve been hacked. I’ve phone them and emailed them and getting nowhere with it
what else can I do ??
Have you reached out to one of the advisors at EA support to get your hacked account back and secured?
This should be your first step.
After that you will need to contact the ToS team with the info from the advisor in order to open a ticket regarding the Ban.
I hope this helps you out.
Already done all of those things mate
still no joy getting unbanned
I haven’t done anything and like I say spent a lot of money on my account just want to know if there is anything else I can do ?
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