Heirloom pack bundle not explained well

Heirloom shards refund? (for the double heirloom pack)

Hello, ive been playing this game since 2019, and just got my first ever heirloom shards. I bought the 2 heirloom packs with it, since i thought it would just end up giving me 300 shards (thats what heirloom packs usually mean afterall). However, it turned out that instead of that it gave me 2 completely random heirlooms, and the only place where its stated that it does that is in the little text in the description. The name heirloom packs is simply misleading and im actually devastated knowing that ive just spent so much money over the past 2 years just to get completely random heirlooms i wasnt even aware i was buying. When you think about it, its clearly made to look misleading or someone just overlooked it. I want to ask if its possible to get a refund for that with for example blocking the access to the heirloom packs, so that i cant simply buy it again. I am actually shocked it turned out that way and i am still speechless about it. I'm really counting on some help.