i like most things about apex legends but, waiting 4 years for heirloom shards

the heirloom system is trash, i have had 2 accounts, had to switch because i went from playstation to xbox, now lets talk about my first account

i get my heirloom before heirloom shards are a thing, i didnt want that heirloom it was bloodhound's and i rarely use bloodhound, while people who got it later got to choose their heirloom, of course i asked if i could be refunded and given heirloom shards so like pretty much everyone else i could choose my heirloom, that was met with complete silence by anyone involved in the game

now my current account i am just not getting anything, think i bought like 200 apex packs and earned a tonne playing the game but nah its all whites and blues, maybe if originally people who got heirlooms which were pretty much worthless got the ability to get whatever heirloom they want then this would be less trash but even overwatch 2 is looking more fair than whatever this is

tl:dr still waiting 4 YEARS for my first ever heirloom i can actually choose, you dont get more anti consumer than this