Is EA's TOS team always this irresponsible?

@770331102 

What do you mean by this: "Is EA's TOS team always this irresponsible?"

You logged in your account at an internet café: Are you always that irresponsible? Internet cafe's are note safe. 

Account Safety

How to keep your account and hardware safe 101:

1. Use strong passwords for you game account.
2. Use strong passwords for the associated E-mail account. Keep track of your e-mail accounts and what they are connected to.
3. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
4. Enable two factor identification for both the game and associated E-mail accounts.
5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
7. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
8. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
9. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
10. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
11. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
12. Play fair, boosting and teaming are cheating.
13. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
14. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

None of what you're saying will help, hackers won't stop stealing your account just because you've done that, and EA's TOS team won't be responsible for dealing with your account after it's been stolen and banned by the hackers, just as I was. I've helped them identify an anomalous login IP for my account, but they ignored the anomaly and only saw the cheating, showing that they don't protect player accounts from hackers at all.

@770331102 

Sorry to say it but this level of excuse is on par with the old "my dog ate my homework"-excuse and its not them who are irresponsible, using your account on a shady internet cafe on shared computers. Look at it this way; it wasnt YOU as an individual who were banned from the game; it was the account that cheated, regardless of who was sitting behind the computer. So a totally fair ban. 

@770331102 

Protecting your account starts with you.

And all of the suggestions tips that I provided you work especially the more of them you do.

You do not know what type of software is installed on those items at an internet cafe. Just by logging in on one of those devices you could have your credentials for your account stolen by keylogger software.

This is on you. Follow the tips I provided next time.