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winter_GD's avatar
winter_GD
Seasoned Newcomer
1 month ago

Missing upgrade system for the Mythic Alternator "Skippy"

Dear EA Support Team,

I am writing to formally complain about a severe issue regarding the Mythic Alternator weapon skin "Skippy" from the Apex Legends x Cyberpunk 2077 collaboration event.

During the event, I spent real money/Apex Coins to obtain the base version of the Mythic Alternator "Skippy." It was my understanding, based on the in-game Mythic/Exotic store system, that I would be able to upgrade this weapon skin using Exotic Shards at my own pace after the event ended, just like any other Mythic weapon or Heirloom in the game.

However, since the event concluded, the upgrade interface for "Skippy" has completely vanished from both the Mythic Store and the Loadout menu. There is currently no way for me to upgrade a product that I have already purchased.

At no point during the event did Respawn or EA explicitly state in high-visibility announcements that the "Upgrade System" itself would be locked or made unavailable permanently after the event. Withholding the upgrade features of a purchased item without proper, transparent disclosure constitutes unfair consumer treatment and misleading practices.

As a paying customer, I request that you either:

1. Restore the upgrade path/interface for players who already own the base version of "Skippy" via the Loadout menu.

2. Provide a clear, official explanation and a concrete timeline of when this upgrade system will be accessible again.

I look forward to your prompt response and a fair resolution to this matter.

41 Replies

  • Midnight9746's avatar
    Midnight9746
    Hero+
    1 month ago

    obsichaz​ I agree with what everyone is saying; if you own the base skin, you should still have access to buy the recolors, which I'm still waiting to hear back on the issue.

  • obsichaz's avatar
    obsichaz
    Seasoned Newcomer
    1 month ago

    Midnight9746​ xxxB00Mxxx​ skipn0z​ GullBerry​ 
    I have dug into this matter. This practice actually violates the following EU laws:
    Unfair Commercial Practices Directive (2005/29/EC)
    Digital Content Directive (2019/770/EU)
    Consumer Rights Directive (2011/83/EU)
    Unfair Contract Terms Directive (93/13/EEC)

    (copy-paste from another forums post that I'm making)

    SUMMARY

    During the Apex Legends x Cyberpunk event, I purchased the Mythic Alternator "Skippy" and upgraded it to Level 3 (including the ordnance). After the event ended, the entire upgrade interface disappeared. I can no longer purchase the remaining upgrades — the finisher, the remaining color variants — despite owning the base Mythic skin and having Exotic Shards to spend.

    This is not how any other Mythic weapon or Heirloom in Apex Legends works. Every other Mythic allows you to upgrade at your own pace through the Exotic Store indefinitely. Skippy was presented through the exact same interface with no distinction.

    THE DISCLOSURE PROBLEM

    At no point during the purchase flow — not on the Mythic Store page, not on the individual item purchase screen, not during checkout — was I told that the upgrade path would be removed after the event.

    The only place this limitation appears is inside a separate "Event Info" sub-menu, accessible via a small button in the bottom corner of the Event page. You have to voluntarily open it. It is never surfaced to the player during browsing or purchasing. Meanwhile, the actual purchase screen for Skippy upgrades reads:

    "Puppy Loving Pacifist Skippy customizations are purchasable with Exotic Shards."

    No asterisk. No time limit mentioned. No "during event only" caveat.

    WHY THIS MATTERS

    I spent real money to acquire this skin. I was actively spending more to upgrade it. I had every reason to believe — based on how every other Mythic in the game works and what the purchase screen told me — that I could continue upgrading after the event at my own pace.

    Instead, I now own an incomplete Mythic weapon with no way to finish it. The finisher is part of the weapon's upgrade tree, not a separate cosmetic. It is part of the product.

    For those in the EU, this raises serious concerns under the Unfair Commercial Practices Directive (2005/29/EC), which specifically prohibits misleading omissions — withholding material information a consumer needs to make an informed purchase decision, especially when the medium used (an in-game store) makes it easy to present that information but the trader chose not to.

    WHAT I AM ASKING FOR

    1. Restore the upgrade path for players who already own the base Mythic Skippy, either permanently or on a recurring basis.

    2. If restoration is not immediate, provide an official timeline for when owners can access their remaining upgrades.

    3. Going forward, display time-limited restrictions directly on the purchase screen — not buried in a separate menu.

    I want to keep spending money on Apex. I was literally in the process of doing so. But I cannot support a system that removes access to parts of a product I already bought without telling me at the point of sale.

  • I did the same and from what I see EA/Respawn do not respect their most paying customers,we are what keeps this game going, no normal user spends 200€ on an event and if they don't respect even us "whales" they don't deserve our money, remember what Respawn said when the mythic peacekeeper recolor launched? VOTE WITH YOUR WALLET and vote we shall,this is the last event I am buying, own every single heirloom in this game and the streak ends with this disrespect.

  • Midnight9746 wrote:

    Regardless, I did forward this thread earlier this week to see if the recolors for both Skippy and the Beam Saber were suppose to be gone for those who owned the base Mythic(s), (which if the recolors were still meant to be available to those who own the base Mythic(s), I do apologize for the misunderstanding as it was not made clear by either EA, Respawn, or the game).

    @everyone I'll be sure to provide an update once I hear back from EA/Respawn regarding this issue.

    I'm still waiting to hear back.

  • unmakani's avatar
    unmakani
    Rising Newcomer
    16 days ago

    I agree. Please bring back the option to unlock Beam Saber color variants with Exotic Shards for players who already own the Beam Saber, even after the Gundam event has ended.

    In my case, Exotic Shards from a Gundam Event Pack were not added to my account, so I was unable to unlock the color variant during the event.

  • NewArctic's avatar
    NewArctic
    Seasoned Newcomer
    16 days ago

    Hello! I unlocked the Skippy skin from the event, what I didn't know is that you wouldn't be able to buy the other variants with exotic shards later. This is unlike other heirlooms where you can unlock an heirloom skin and then purchase variants any time you want. Now the heirloom has been replaced in the mythic shop by 'smolfinder' skin and we can no longer unlock the variants for the skin we already own. I kindly ask, please give us the ability to get the other variants. 

  • Midnight9746's avatar
    Midnight9746
    Hero+
    16 days ago

    NewArctic​ As far as I'm aware of, the other recolors are event exclusives.

    Although this issue has already been forwarded, (though no updates yet).

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