Re: Hackers able to unban themselves

Hey @OWreject, 

I can absolutely understand the concern, but fortunately this looks no different than other accounts that were previously compromised and have had the Apex action cleared by our ToS team due to that compromise.

This action was absolutely removed by our ToS team as they investigated further and realized the activity was due to someone else accessing the account. Once you updated the login information that would have re-enabled the account.

While I'm not seeing any logins from anyone else since that information was updated, if you've completed the security steps above and still suspect someone else may have access to the account please feel free to reach out to an advisor so they can go through the account with you. Afraid that's not something we're able to do in further detail on the forums.