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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: I cant enable gifting

Hey @Ermgaem,

Were you able to check this page to make sure your account meets all the other criteria as well? It sounds like you've hit the major points but may be worth checking through that info.

Just to verify, I'd also be sure you restarted your game after re-enabling account verification and not before. If you hadn't had a chance to log out and back in since resetting account verification that'd be worth a shot as well.

If you're still seeing the same thing after that point, I'd suggest contacting support directly so they can take a look over the account itself for any other issues.

7 Replies

  • Ermgaem's avatar
    Ermgaem
    4 years ago

    I found the problem it’s the wrong account but I don’t know how to get into my normal account. I lost the password and I don’t know what the user name is. 

  • IPwnISmakkEgos's avatar
    IPwnISmakkEgos
    3 years ago
    @EA_Mako what does it mean to have an account "in good standing" as that is the only requirement I'm not sure if i'm meeting
  • a_bowman09's avatar
    a_bowman09
    3 years ago

    Any resolution on this yet? I'm having the same issues. I play on PC, turned on the login verification. Got the email that it was successful. But gifting is still locked in the game. I was hoping to buy skins as a gift for a bday tomorrow. I tried to contact help and this form is all I can do.

  • a_bowman09's avatar
    a_bowman09
    3 years ago

    Nope, no response from anyone yet. Gifting is still not enabled. I missed the birthday...