Re: Support not responding

So I still havent gotten any resolution after 3 months of trying with TOS. So guys if you are also having the same issue I got the EA e-mail and address. I urge you to write them so they know there is an issue going on. Clearly the community managers/advisors and TOS dont care about helping its customers. So we have to go the next step. I have already e-mailed and sent a letter. Dont lose your account for no reason.

EA email: Cant put their e-mail but just google it
EA address: Electronic Arts Inc. Privacy Policy Administrator 209 Redwood Shores Parkway Redwood City, CA 94065 United States

@darkersilver 

I'm very sorry, but I can't help with this. You'll need to contact an advisor to get an update on your dispute. You can try opening a case with an advisor here. You can also message @EAHelp through Twitter or go to facebook.com/eahelphub to reach our support team through Facebook.

3 months without help? really? that really hurts, this hacker problems are really big, the help.ea.com chat says i need to post my problem here, and here they say i need to contact help.ea.com? i have this same problem, this is so bad, why just dont remember the hardware of the players or something for identify them, because i really dont think verification codes are working, the hackers are just ruining this.. but EA is not responding to this problem..

Yah ive been waiting a month to hear on my case ( I was also hacked and banned) I recently reached out to EAHelpOnline on twitter and they basically called me a cheating virgin and refused to help so that was nice (he calls me a bitgin in the picture but im assuming he ment virgin)

@AMERICA2522 

That's a fake help site. Our official support is @EAHelp. Not the one you're communicating with in that screenshot. That account has also been suspended. For future reference, our official EA Help account on Twitter is here.

@iDeathSnip3r 

If you're not receiving the verification code, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

The reason many accounts get hacked is that 2-factor authentication is not enabled. This significantly raises the security of your account so it's highly suggested this be enabled.

@EA_Aljo 

Ok right on thanks for letting me know that Ill give the real account a try 

@AMERICA2522 

Sounds good. If you have any other issues, please let me know. Thanks!