Forum Discussion

DeepBlossom's avatar
DeepBlossom
2 years ago
Solved

Recovering a deleted account

I have a suggestion concerning recovering a deleted account: why not make it possible to recover the deleted account just by simply logging in with the password. I remember my email address that is l...
gameplay discussion
  • EA_Lanna's avatar
    EA_Lanna
    2 years ago

    Hi @DeepBlossom, 

    It is possible to recover your EA account after a deletion if you reset the password though...

    In our guide: How can I close my EA Account? it shares this:

    @EA_Help wrote:

    To protect your account information, only you can recover your account with a password reset. It’s not something we can do for you. 

    You mentioned that you can't access the email on the EA account where the password reset link would be sent out too. I'm sorry, that means you don't have a way to retrieve the password reset link. If at all possible, try to recover the email account. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @DeepBlossom, 

It is possible to recover your EA account after a deletion if you reset the password though...

In our guide: How can I close my EA Account? it shares this:

@EA_Help wrote:

To protect your account information, only you can recover your account with a password reset. It’s not something we can do for you. 

You mentioned that you can't access the email on the EA account where the password reset link would be sent out too. I'm sorry, that means you don't have a way to retrieve the password reset link. If at all possible, try to recover the email account. 

- EA_Lanna

DeepBlossom's avatar
DeepBlossom
2 years ago

It cannot be recovered because the provider doesn't exist anymore. Trust me, I've tried.

But please pass on my suggestion to be able to login with the old password so that I can login to change my email address and get back playing.

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