I’ve been playing this game since it came out and have never experienced lag until the season came out. Now the game lags every game without fail and is almost unplayable. Every single person I’ve talked to on an Xbox is saying the same thing. Been waiting 3+ weeks for this to get fixed and nothing has improved. It’s not my connection or anything else, I’ve tried everything. What’s the deal?!

@EA_Aljo i appreciate that advise, but If anything that seemed to make it worse. If you work for the Apex team I find it hard to imagine you guys aren’t hearing more about this issue. There are multiple posts online and all the 10+ Xbox players I play with are all having the exact same issue. It’s something systemic with the game that started after the first patch update after season 9 came out. It’s ruining the game.

@EA_AljoMaybe it’s on your end how is it any other game utilizing multiplayer isn’t experiencing issues this bad and yet your game since this season has been beyond broken😡

@FRUMUNDADeezIt feels like a twilight zone. The number of people I know with this same issue and they’re not doing anything about it?? Makes me feel like they know exactly the reason and the only solution will be to upgrade to the new Xbox.

Hi there, @Dirtyburrito425. We're not aware of any issues with the servers currently. If you'd like to go through some troubleshooting, let me know. I'd be glad to help. Thanks!

There are a lot of posts about OG Xbox lag/pausing every 20 sec. read the post on Twitter and Reddit forums. It’s unplayable for Og consoles

Season 9 Apex Lag - Xbox | EA Forums

34 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @Dirtyburrito425.

We're not aware of any issues with the servers currently. If you'd like to go through some troubleshooting, let me know. I'd be glad to help. Thanks!
Hatrock
5 years ago
There are a lot of posts about OG Xbox lag/pausing every 20 sec. read the post on Twitter and Reddit forums. It’s unplayable for Og consoles
Dirtyburrito425
5 years ago
Check out this post and you’ll see I’m not the only one. I’ve talked to at least 10+ people that I play with on Xbox and we’re all having the same issue. It needs to get fixed.
https://www.reddit.com/r/apexlegends/comments/nkyy24/3_weeks_since_apex_is_unplayable_on_xbox_one_s/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
EA_Aljo
Community Manager
5 years ago
@Dirtyburrito425

We would need to go through some troubleshooting to rule out issues with your connection. Let me know if that's something you'd like to do.
Dirtyburrito425
5 years ago
Okay. I can promise you I’ve gone through every possible step and it’s not my connection but happy to take some suggestions.
EA_Aljo
Community Manager
5 years ago
@Dirtyburrito425

Can you tell me which steps you've already performed so that we don't repeat them? Also, are you on a wired or wireless connection?
Dirtyburrito425
5 years ago
Reinstalled game, cleared cache, tried connecting to multiple different data servers. My connection has never been a problem with any game I’ve ever played. My ping is 25-35, 300+ mbps, 0 packet loss. If you look at the post I linked to you’ll see tons of people are having this problem. Every single Xbox player I play with is having the same problem.
Dirtyburrito425
5 years ago
@EA_Aljo I’m also wired connection
EA_Aljo
Community Manager
5 years ago
@Dirtyburrito425

Try using alternate DNS settings. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Also, when you say you cleared the cache, do you mean the alternate MAC address? If not, try these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Dirtyburrito425
5 years ago
@EA_Aljo i appreciate that advise, but If anything that seemed to make it worse. If you work for the Apex team I find it hard to imagine you guys aren’t hearing more about this issue. There are multiple posts online and all the 10+ Xbox players I play with are all having the exact same issue. It’s something systemic with the game that started after the first patch update after season 9 came out. It’s ruining the game.