Terrible customer service
Welcome to the worst customer service that has ever existed. I have spent thousands on this game, and I was permanently banned due to “cheating”. When I found this out and went to dispute it, I first...
Forum Discussion
You will need to recover your account and associated e-mail connected to it before attempting to have the ban lifted.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
Make sure you have all the info regarding your account in order to verify ownership. If you cannot verify your account ownership that would be a major problem.
After you have recovered the account etc. you can then submit a ban appeal please be sure to provide as much information about the account recover process in the ban appeal as well as any other pertinent info.
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Be patient as these things take time.
I can no longer appeal, they told me I cheated with the proof I provided that my account was logged into from a different state. They have also made it to where I can no longer appeal. So what do I do about that? Below you can see my login info and the day I was banned was the 21st of november 2023. Where you can clearly see my account was accessed in Georgia and then minutes later, somehow someway according to these incompetent TOS workers I then teleported back home to Alabama.
Have you tried the account recovery process?
Community Highlights
- EA_Mako6 months ago
Community Manager
- EA_Mako7 months ago
