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xXStatelessXx's avatar
xXStatelessXx
5 years ago

Warning: 501 Apex Packs - 0 Heirloom Shards

I opened 501 apex packs yesterday (in one sitting - 100% positive 501 packs) with the sole purpose of getting an heirloom. Surprise, surprise, no heirloom shards. I was dumbfounded and contacted supp...
gameplay discussion
xXStatelessXx's avatar
xXStatelessXx
5 years ago

@E9ine_AC I am saying that this is not a claim. It has been confirmed as an issue with EA support. They confirmed I opened more than 500 packs (all in one day) and I was not awarded heirloom shards. This is not being disputed by EA.

And while I have proven this issue, I am not confident that other players would even know how many packs they have opened unless they keep a personal log. So, it is feasible that others may have experienced this issue, but they just wouldn't know or have irrefutable proof, like I do. 

Whether the issue exists is not what I am asking, but because the issue was proven to exist - what is a reasonable resolution to the issue?

That is what I am asking the community their opinion on. 

  • xXStatelessXx's avatar
    xXStatelessXx
    5 years ago

    @E9ine_AC Thanks. Looks like a good tool if you could remember 2 years back. In my specific case, I opened the packs in all one sitting, so didnt need a counter. But I will use it going forward. Thanks.

  • Tperodactyl's avatar
    Tperodactyl
    5 years ago

    I opened up 110 packs yesterday and got heirloom shards with 10-11 packs left. First time ever

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