It's not fixable in seconds, matchmaking is something that a large team looks at over a long period of time.
Data is collected and compared, with that a better matchmaking system is created.
Currently it's not so great, though this can be unintentional behaviour, not everything will go perfect after all.
Making mistakes is fine, if certain issues develop due to other reasons, that's fine, I don't see them deducting pay for something like that.
Though, if you find it easy to fix, maybe you could apply for a job at Respawn and maybe resolve the issue, you'll even get paid quite a lot, so it seems like a win win to me.
Absolutely false, all you require is to check a box that says x cant be matched with x, it is the same as them having a rank limit for teaming with your buddies.
An SR system can be hard yes, making sure top 500s doest get queued with bronze players is not, that is lazy developers doing nothing.
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