Forum Discussion

Community Admin

5 years ago

Solved

What to do if your account got banned or suspended in Apex.

Hi, if your account was banned or suspended, you'll undoutbtedly want to know more. Unfortunately, here on the forum we can not assist directly with bans, we can't invesitgate bans or provide mor...

gameplay discussion

EA_Mako
4 years ago
@0ld_Player

Afraid we wouldn't be able to provide any information about an account or a ban/suspension via the forums.

You would need to reach out to our Terms of Service team to have this looked into further as that's not something we can do here.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

MarsEternal

5 years ago

Hey, Man

Honestly the only leads that I have found are through some streamers and other players and the experience that they have had. To be honest man I would not get my hopes up I have been playing games even currenlty working as a play tester and Respawns/Ea's handling of the situation is just so comical. I do not think they care about their community whatsoever and they really let me down as in the beginning they were striving to be nice and welcoming and listening the community. But If anything gets resolved ill write to you immediately.

Best,

Stoyan

braydoom777

5 years ago

Its * inexcusable. I was banned in December when at the time I don't even believe I had Apex installed, I try to play and January and it doesn't let me in a game because I am banned..????? I have an email from December stating the reason for my ban was for hacking when I have never had any sort of modding or hacked programs for Apex LITERALLY EVER.

I have submitted tickets and followed the process, I have had chats with live support and I have made a post asking when the * am I going to get my account back with NO ANSWER as to when I can play on the account I SPENT MONEY ON on both CONSOLE AND PC because of how their greedy lack of cross plat dlcs. Its * despicable and gross, the utter incompetence, urgency and communication these desk jockeys have for those who literally pay their salary.

Midnight9746
Hero+
5 years ago
Honestly, if EA/Respawn is too busy, they should just hire players to actually get these cases reviewed. It can just be volunteer work too. All they probably would need to do is allow the helper to lookup the user's account, and review logins and other data to try and determine if an unban is worthy.
But then again, I doubt EA/Respawn would allow a user to help out. All I'm doing in life is college and playing games, and I'm not busy most days. So, I'd honestly would be fine with helping out.. Yet again, I doubt they'll allow players to help.
I feel sad for all the users who got hacked or just wrongfully banned, while the real cheaters are somehow able to keep on alting. I swear when I see a low level in ranked, I don't trust them.
- E9ine_AC
  Hero+
  5 years ago
  @Midnight9746 Screw hiring I would do it for free seeing im on these forums and the game nearly all day anyhow. haha