Forum Discussion

5 years ago

Why can not create new cases in eahelp

Does anyone have trouble with creating ea help cases? While I was creating my case, it disappeared after I created one. The chatbox won't appear, and there will be never an agent call me back. It jus...

gameplay discussion

Heeep9

5 years ago

@Midnight9746 Guess the problem will never get repaired. It defers.

Midnight9746

Hero+

5 years ago

@Heeep9 Don't think your account is banned from creating a case, as I don't think you need to even sign in to create a ticket. Most of the time EA support ask for my name, despite me being signed in and they can see the name on the account.

Heeep9
5 years ago
@Midnight9746 yeah, here's the funniest thing. I use this account to create a case for my main account (my main was banned for cheating but I did not). I asked them to have an investigation on my main account, and give me some details of the sanction. I gave all of the information about my main account (I also verified with email code that this account is mine). I state and underline that I want them to help with my main account, not the one that I used to create this case. And almost one month past, they send me an email and said my account did not have any sanction (which I guess they were talking about the account that I used to create the case.) LOL One month, and they told me the case is done. Nothing about my main account was mentioned. I dont know how they went through all the process, but it is ridiculous. )) Yea, it is my main account that having trouble with creating case, and I might never get my main account back. lol One month ago, I was just ready for the new heirloom. Totally I spent $860 on that account. Thats so horrible, and Im mad.
- Midnight9746
  Hero+
  5 years ago
  @Heeep9 I've created cases before and went like "Yeah this guy was rude and called me x, y, z", then I get an email response saying they understand how frustrating it could be to come across cheaters. I'm sorry... what?
  - Heeep9
    5 years ago
    @Midnight9746 My man... When I was in the U.S., I requested several phone calls, and every phone call did not do any progress. No offense, I am a Chinese guy, and every time it will be an Indian guy calling. We kind alike can not understand what each of us was saying. Then I have to go with the chatbox, and every time I got is "be patient." it fxxked me up.