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Ne4x's avatar
Ne4x
Rising Newcomer
2 days ago

150 Heirloom Shards Lost After Game Crash – Unwanted Karambit Purchase

Hello EA Support Team, I am experiencing a serious issue in Apex Legends involving the loss of 150 Heirloom Shards. I attempted to purchase the Kunai using 150 Heirloom Shards, but the game crashed...
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Midnight9746's avatar
Midnight9746
Hero+
2 days ago
Ne4x wrote:

1. Is the investigation still ongoing?
2. Has the studio investigation team reviewed my purchase history?
3. Is it possible to restore my 150 Heirloom Shards or correct the unintended purchase?

Ne4x​ I don't have the answers for questions 1 & 2, however for question 3, when an Heirloom is purchased, it cannot be refunded or exchanged, (and this also goes for all other in-game purchases).

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