Forum Discussion

5 years ago

500+ Apex Packs and no heilroom shards.

Hello everyone, and the apex legends team. I certainly should have already received an heilroom set in the game, i have clearly opened more than 550 apex packages. Every seasson I buy the battle ...

discussion

E9ine_AC

Hero+

5 years ago

@rvlmarlonQuite a bit of the event packs did not have a chance of hierlooms. They was excluded from the crates. Also once you get a hierloom your crate count is reset to 0.

rvlmarlon
5 years ago
And where is that written? are you saying i purchased 175 apex packages and they don't count towards heilroom progress?
- E9ine_AC
  Hero+
  5 years ago
  @rvlmarlon I had a lot people tell me event packs the free ones do not contain the hierloom (at the time). When you got Wraiths hierloom your crate count was reset back to zero.
  - rvlmarlon
    5 years ago
    I got the heilroom in the first 10 packages, clearly I opened more than 550 after that. I'm not even including the loba and rampart quest packs in the count
- E9ine_AC
  Hero+
  5 years ago
  @rvlmarlon Not that packs that can be bought i gained a hierloom from the packs in the store. I mean when you would get packs for completing event quests and such.
- DarthValtrex
  Hero (Retired)
  5 years ago
  @rvlmarlonThe event packs that you purchase for event exclusive skins (heirlooms) don't count. Standard packs do, so the packs you receive from level 0-500 count and so do the battle pass packs. The 175 packs you purchased from this event should count towards the guarantee as most are standard apex packs. My best guess is your 41-56 packs shy of the guarantee assuming you did not purchase any skins with coins you've bought.
  
  If you don't get one in the next 56 packs let us know.
  - rvlmarlon
    5 years ago
    I didn't buy event packages, just traditional apex packages.