Forum Discussion

5 years ago

500+ Apex Packs and no heilroom shards.

Hello everyone, and the apex legends team. I certainly should have already received an heilroom set in the game, i have clearly opened more than 550 apex packages. Every seasson I buy the battle ...

discussion

DarthValtrex

Hero (Retired)

5 years ago

@rvlmarlonThe event packs that you purchase for event exclusive skins (heirlooms) don't count. Standard packs do, so the packs you receive from level 0-500 count and so do the battle pass packs. The 175 packs you purchased from this event should count towards the guarantee as most are standard apex packs. My best guess is your 41-56 packs shy of the guarantee assuming you did not purchase any skins with coins you've bought.

If you don't get one in the next 56 packs let us know.

rvlmarlon

5 years ago

I didn't buy event packages, just traditional apex packages.

AcidicSoda44031
Seasoned Ace
5 years ago
Like I said in other threads, I started the game about 3 months ago and found my first heirloom shards at about level 40 or something. Coming here in the forum, I discovered that the chances to get them are very low. I read that you should get at least one after 500 packs, but it seems it is not the case for some people. This has left me with many questions honestly.
MandatoryIDtag
5 years ago
@rvlmarlon Yeah something is definitely not right there then!
The bundle packs were just standard apex packs and 100% counted towards heirloom shard progress.
If I was you i would contact EA support. Provide the picture evidence you have shared here plus a purchase confirmation email of the packs you bought if you still have it. That should be sufficient proof to show that you're over the limit.
- ArchAngeL-PCX
  5 years ago
  I'm basically in the same boat. I've opened hundreds of packs and not seen an heirloom shard. Count yourself lucky you got the Wraith heirloom so quickly. I've been playing since day 1 and not seen a thing. The only solace I can take away is the longer it takes for me to get an heirloom shard, the more heirlooms will be in the pool to choose from LOL!!! Yeah kinda lame, but it is what it is.