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night2433's avatar
night2433
Rising Newcomer
2 months ago

A case

What should I do

My case was told they would respond within 72 hours and it has surpassed that tune frame should I just wait or reopen it

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. What is the current status of your case?  While they try to respond to you within 72 hours, it's possible it can take longer.