Forum Discussion

Seasoned Newcomer

2 days ago

Solved

Account Banned & Empty Penalty History

Hi EA Community Managers,

I am reporting a severe technical synchronization issue regarding my account (EAID: Zrenwwv).

The Problem: My account is currently locked, but my Penalty History is completely EMPTY. Because the history is empty, I cannot select a record to submit a formal appeal through the standard webform.

Support Admission: In my recent live chat (Case #241761184), the agent Shrishti officially confirmed this is an "EA server error" and a "glitch". Shrishti identified as the technical team but was unable to perform a manual refresh.

Conflicting Status: My case history now shows the status as "FIXED" (as of April 16, 2026). However, the account is still banned and the penalty history is still empty. This is clearly a database failure.

Request: I am asking for a Technical Specialist to manually fix the synchronization between my account status and the penalty database so I can access the appeal function.

Case Number: #241761184

Platform: PC

[Title changed by CM. EA_Claus]

discussion

gameplay discussion

EA_Claus
21 hours ago
Hey everyone,

I merged your reports together to let you know that we can't help you with your disputes here on EA Forums, we don't have visibility on your accounts.

If you have not yet been able to submit a dispute on the website, please reach out to the Support Team to check with an advisor why this might be the case.

I'll recommend you also check your emails; if you submit too many disputes, you might have already received a final answer from the Terms of Service moderation team.

Our advisors will do their best to continue assisting you in submitting a dispute.

4 Replies

WhoCareQQ
Seasoned Newcomer
1 day ago
My penalty record is blank, but my account is still blocked. I want to ask, I don't even have an appeal button. Clicking on other parts connects me to customer service, but they just say they don't have the authority to handle it and redirect me back to the penalty record, which is completely empty.
A customer service representative said they would help me, and told me to wait three hours. But after three hours, there was still no result, and they gave me the same sales pitch again.
iPronax
1 day ago
Hello!
My account has been banned from Apex Legends. When I launch the game and log in to my EA account, I receive a notification about this. However, in my EA Help account, the ban doesn't appear in my violation history. I went to https://help.ea.com/en/customer-care/ to submit a ticket, selected "Submit an Appeal," described my issue, selected the PC platform, attached a screenshot, and clicked "Submit." I was then redirected to https://help.ea.com/en/customer-care/solutions/, and the ticket wasn't created.
I contacted the online chat, but they couldn't help me and again recommended opening a ticket, which I can't do.
What should I do?
iPronax
1 day ago
Hi!
I have the same problem and I don't know what to do.
EA_Claus
Community Manager
21 hours ago
Hey everyone,

I merged your reports together to let you know that we can't help you with your disputes here on EA Forums, we don't have visibility on your accounts.

If you have not yet been able to submit a dispute on the website, please reach out to the Support Team to check with an advisor why this might be the case.

I'll recommend you also check your emails; if you submit too many disputes, you might have already received a final answer from the Terms of Service moderation team.

Our advisors will do their best to continue assisting you in submitting a dispute.