Re: What to do if your Apex Legends account got banned or suspended

Hello,

I am writing here because I am stuck in a loop with EA Support and really need a Community Manager to help me escalate my case to a real human at the Terms of Service team.

My EA account was recently hacked. The unauthorized user changed my email and did something that triggered a security ban.I lost this account while ago (around october i think,but i have only decided to get it back recently since i haven’t played any ea game recently until now).I contacted EA Live Chat, and the advisors (Mayank and Tushar) were amazing—they successfully verified my ownership, confirmed the hack, and restored my original email ([edit: email address removed]) back to the account.

However, the security ban remains active. I filed a web appeal, but it was instantly "Denied," almost certainly by an automated bot that didn't check the official case notes or the fact that my email was just restored by support. When I contact Live Chat again, they just keep telling me to file another appeal, putting me in a frustrating loop.

The account is now 100% secured with a new password and back in my hands. Could a Community Manager please look into my case logs and escalate this for a manual human review? I am being punished for what the hacker did during the breach.