Account Compromised – Ban Removed – Lost Progress & Rewards
Hello,
I am creating this post following guidance from EA Support regarding my account situation.
My Apex Legends account was recently compromised, and during that time I lost access completely. After contacting EA Support, my account was successfully recovered and the issue (including the ban) was resolved.
However, during the period in which I did not have access, my account was used without my permission, and I missed important progression, limited-time rewards, and in-game content that are no longer obtainable.
This situation was entirely beyond my control, and I have already taken all necessary steps to secure my account.
I was advised by EA Support to post here regarding any possible review or compensation for the progress and opportunities lost during that time.
I truly value the time and effort I’ve invested in Apex Legends, and I would sincerely appreciate any consideration or assistance in this matter.
Thank you for your time and support.
Additional information: I can provide proof of account recovery and EA support communication if needed.
Hey FamilyExpert,
Sorry to hear that someone else had gotten into your account and you weren't able to take part in certain events as a result.
I'm glad to hear you've been able to recover the account through support, however I'm afraid there's nothing we'd be able to grant or provide the account in these situations. That would be the case whether there was an event or limited-time content or just general progress you'd missed out on as a result, as we are not able to provide progress or compensation for content that wasn't completed.
I understand that may have been due to someone else gaining access to the account, but I'm afraid if there was an implication that posting here would potentially result in further review or compensation, that would be incorrect. We can certainly pass along feedback that this has the potential to happen when someone is unable to access particular events or content, but we're not able to provide individual accounts anything that was missed regardless of why that was the case.
