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Thank you for taking your time to reply. Ive tried all of that and they all send me to submit an appeal which obviously doesn’t work. What I mean by it doesn’t work its the fact that when I click submit I get sent over to this page that has no resolution nor option for me. Everything else sends me to an advisor that tells me that I need to click submit and appeal and contact terms of service by email but as you can see not an option.
Hi imnotcheating55,
Sorry you've been having trouble sending an appeal for your ban. I'm honestly not sure why this is happening, but the screenshot you shared is interesting. You mentioned this:
imnotcheating55 wrote:when I click submit I get sent over to this page
Does that page in the screenshot you shared load after you click submit on the violation logged in the Penalty History tool?
- EA_Lanna
- imnotcheating5523 days agoNew Novice
HelloEA_Lanna, No this is from webform. I don't have anything in the penalty history because the hacker tried appealing the ban.
- EA_Lanna1 day ago
Community Manager
Hi imnotcheating55,
Apologies, I missed this notification. If there's no way to send in an appeal through the Penalty History or the web form, please get in touch with our support team and let them know what's happening. They may be able to assist you with an appeal from there.
To reach them, follow these steps:
- Open this guide, scroll to the bottom, and click on 'Contact Us'
- The EA NextSteps chatbot will ask a few questions. I would recommend treating this as a hacked account only for now, and use only a few words when responding to the bot's questions. You can clarify the issues by sending in a ban appeal once connected with the support team.
- Once you finish with the chatbot, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.
- EA_Lanna
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