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imnotcheating55's avatar
imnotcheating55
New Novice
4 months ago
Solved

Account Compromised, Banned, and Unable to Submit Appeal

Hi, I’m looking for help regarding my Apex Legends account. My account was recently compromised without my knowledge. After regaining access, I discovered that my account had been banned. I did not...
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  • EA_Lanna's avatar
    EA_Lanna
    3 months ago

    Hi imnotcheating55​,

    Apologies, I missed this notification. If there's no way to send in an appeal through the Penalty History or the web form, please get in touch with our support team and let them know what's happening. They may be able to assist you with an appeal from there.

    To reach them, follow these steps:

    • Open this guide, scroll to the bottom, and click on 'Contact Us'
    • The EA NextSteps chatbot will ask a few questions. I would recommend treating this as a hacked account only for now, and use only a few words when responding to the bot's questions. You can clarify the issues by sending in a ban appeal once connected with the support team.
    • Once you finish with the chatbot, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.

       

    - EA_Lanna

imnotcheating55's avatar
imnotcheating55
New Novice
4 months ago

HelloEA_Lanna​, No this is from webform. I don't have anything in the penalty history because the hacker tried appealing the ban. 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 months ago

Hi imnotcheating55​,

Apologies, I missed this notification. If there's no way to send in an appeal through the Penalty History or the web form, please get in touch with our support team and let them know what's happening. They may be able to assist you with an appeal from there.

To reach them, follow these steps:

  • Open this guide, scroll to the bottom, and click on 'Contact Us'
  • The EA NextSteps chatbot will ask a few questions. I would recommend treating this as a hacked account only for now, and use only a few words when responding to the bot's questions. You can clarify the issues by sending in a ban appeal once connected with the support team.
  • Once you finish with the chatbot, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.

     

- EA_Lanna

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