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6300017030's avatar
6300017030
5 months ago
Solved

Account issues

I linked my steam account to apex then deleted steam, logged back into my account and it says I can’t link apex because it’s already linked to that account. Idk what to do and signed into my alt but ...
discussion
  • EA_Lanna's avatar
    EA_Lanna
    5 months ago

    Hi @6300017030, 

    Only one Steam account can be linked up to an EA account in its lifetime. Our EA Help guide 'Unlink your platform accounts from your EA Account' shares a bit more: 

    @EA_Help wrote:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    That is why it's giving you that error message when you try to link a new Steam account to the same EA account as the deleted Steam account was linked too. Deleting the older Steam account doesn't undo linking it.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 months ago

Hi @6300017030, 

Only one Steam account can be linked up to an EA account in its lifetime. Our EA Help guide 'Unlink your platform accounts from your EA Account' shares a bit more: 

@EA_Help wrote:

When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

That is why it's giving you that error message when you try to link a new Steam account to the same EA account as the deleted Steam account was linked too. Deleting the older Steam account doesn't undo linking it.

- EA_Lanna

6300017030's avatar
6300017030
5 months ago

How do I link it back to that account? I unlinked it and now when I try to link it back to my account it still says it’s linked and won’t let me again.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi @6300017030,

    Does it show as still being linked in your EA Account Portal? If not and you're getting that error message, you may need our support team to check it out for you. Get in touch with them so they can try to help you.

    - EA_Lanna

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