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G632's avatar
G632
Seasoned Newcomer
2 days ago
Solved

Account locked - Email problems

My account was locked for suspicious activity and i cant get the email code to prove i own the account it just wont come to my email for some reason  wich is preventing me from playing with my heirloom 

  • Hey G632​,

    For this it would be best to reach out to the support team directly so they can take a look with you. We are not able to make any changes or discuss account details here on the forums I'm afraid.

    I'd definitely make sure your email is allowing messages from @ea.com and @e.ea.com domains, and that you don't have anything in the usual junk/trash/spam folders. Beyond that please contact support so they can verify some other information and help with any necessary updates, thanks! 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey G632​,

    For this it would be best to reach out to the support team directly so they can take a look with you. We are not able to make any changes or discuss account details here on the forums I'm afraid.

    I'd definitely make sure your email is allowing messages from @ea.com and @e.ea.com domains, and that you don't have anything in the usual junk/trash/spam folders. Beyond that please contact support so they can verify some other information and help with any necessary updates, thanks! 

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