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Fjyovo11's avatar
Fjyovo11
Newcomer
23 hours ago

Account mistakenly banned

I played apex at about 2 p.m. on April 4th. At that time, I felt that the server was not stable. The game often got stuck and sometimes returned to the lobby, but I also endured the game. At about 4 p.m., I just entered the role selection stage and suddenly jumped to the lobby and received a blocked pop-up window. I started to complain at about 5 p.m. at the same time, but it kept explaining that I violated agreement 6. In the end, no matter how I complained, I was sure that I had violated agreement 6, and I had no intention of dealing with it at all. What should I do?

[Title Edit - CM]

3 Replies

  • HomeAlonex00's avatar
    HomeAlonex00
    New Rookie
    10 hours ago

    Sorry to hear that your Apex account was hacked and banned. The official appeal process is often unreliable, and many players report receiving no response or help at all.

     

  • I have tried to solve it on the website, but it hasn't been dealt with.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Fjyovo11​ 

    First, please post only in English here. 

    很遗憾,目前我们的论坛暂不支持中文。请前往  https://help.ea.com/cn/help-home/ 寻求帮助。

    There is a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you.

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