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imnotcheating55's avatar
imnotcheating55
Seasoned Newcomer
2 days ago

Account Compromised, Banned, and Unable to Submit Appeal

Hi, I’m looking for help regarding my Apex Legends account.

My account was recently compromised without my knowledge. After regaining access, I discovered that my account had been banned. I did not violate any rules myself, and I believe the ban was a result of actions taken while my account was hacked.

The main issue I’m facing now is that I cannot submit an appeal. It appears that an appeal may have already been submitted while my account was compromised, and the system is not allowing me to create a new case or contact an advisor.

Because of this, I currently have no way to properly explain my situation or provide proof that my account was accessed by someone else.

I would really appreciate it if someone could:

  • Review my account activity during the time it was compromised
  • Allow me to submit a new appeal or reopen the existing case
  • Advise me on how to proceed since I am locked out of the appeal system
  • I am willing to provide any additional information needed to verify my account and secure it further.
  • Thank you for your time and your advisors for helping-me recover my account.

 

FYI don’t mind the name freaking hacker changed it all.

discussion
gameplay discussion

6 Replies

  • HomeAlonex00's avatar
    HomeAlonex00
    New Rookie
    2 days ago

    Sorry to hear about your Apex account getting hacked like that.  The forums can't do anything with bans, but try heading to help.ea.com/customer-care and submitting a case through the hacked account/support option. Explain the timeline of the compromise and that you're blocked from normal appeals. Include whatever proof you have (logins, IPs, etc.) and they should look into it. Good luck getting it sorted. 

     

  • imnotcheating55's avatar
    imnotcheating55
    Seasoned Newcomer
    2 days ago

    Thank you for taking your time to reply. Ive tried all of that and they all send me to submit an appeal which obviously doesn’t work. What I mean by it doesn’t work its the fact that when I click submit I get sent over to this page that has no resolution nor option for me. Everything else sends me to an advisor that tells me that I need to click submit and appeal and contact terms of service by email but as you can see not an option.

     

  • HomeAlonex00's avatar
    HomeAlonex00
    New Rookie
    2 days ago

    Yeah, the appeal process is unreliable and puts a lot of hacked account players in that exact loop with no real option.  I hope you can get it resolved! 

     

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi imnotcheating55​,

    Sorry you've been having trouble sending an appeal for your ban. I'm honestly not sure why this is happening, but the screenshot you shared is interesting. You mentioned this:

    imnotcheating55 wrote:

    when I click submit I get sent over to this page

    Does that page in the screenshot you shared load after you click submit on the violation logged in the Penalty History tool? 

    - EA_Lanna

  • imnotcheating55's avatar
    imnotcheating55
    Seasoned Newcomer
    1 day ago

    HelloEA_Lanna​, No this is from webform. I don't have anything in the penalty history because the hacker tried appealing the ban. 

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