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Asmodeus566's avatar
Asmodeus566
Hero+
3 years ago

Account Safety

How to keep your account and hardware safe 101:

1. Use strong passwords for you game account.

2. Use strong passwords for the associated E-mail account.

3. Do not share either of these passwords with others.

4. Enable two factor identification for both the game and associated E-mail accounts.

5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.

6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. 

A. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.

B. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. 

C. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller so please be careful. 

7. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.

8. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.

9.Play fair, boosting and teaming are cheating.

10.Play fair using cheating software or hardware is not fair and is really only cheating yourself.

11.Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About point 6, A, B and C. I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

These are just my own personal thoughts and opinion on this subject and I hope that everyone can learn something from this so that we as individuals, family, friends and Apex/EA gamers can keep on enjoying our gaming experience.

Wishing you all GG’s in whatever game you play and also IRL.  

discussion

9 Replies

  • Xubunnytwo's avatar
    Xubunnytwo
    3 years ago
    @Asmodeus566 excellent post. Back in the 1990's, I worked at a company and found people using yellow post-it notes on their monitor with their password written on it.
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @Xubunnytwo 

    That is all so not so funny.

    How many people log in to PC's at places like internet cafe's?

    Can you say unsafe and Keylogger, might as well be using that post it note and or just giving your passwords and accounts away.

  • hayhor's avatar
    hayhor
    Hero
    3 years ago
    @Xubunnytwo I was at a customer earlier this week and they needed to log into a control pc. Where was the password? On a label attached to the bottom of the keyboard. They really need to start teaching pass phrases and not ridiculous passwords no one can remember.
  • Xubunnytwo's avatar
    Xubunnytwo
    3 years ago

    I have told people who have a hard time making a new password each month a simple method. 

    Pick 3 random words that have no connection to each other. Such as a color, any animal, and an inanimate object.  String them together without any spaces.  Most passwords these days require capital letters mixed with lowercase.  Capitalize each word. Add at least one special character (e.g. ! @ # $ % ^ & *).  Finally replace only the vowels with numbers A = 4, E = 3, I = 1, O = 0 (zero), U = 6. 

    For example;

    violet alpaca perfume

    VioletAlpacaPerfume

    VioletAlpaca&Perfume

    V10l3t4lp4c4&P3rf6m3

    Memorable image of a purple llama getting dosed with perfume and an easy to remember crypto key.  But don't use my example, go make up your own passwords.

  • DarthValtrex's avatar
    DarthValtrex
    Hero (Retired)
    3 years ago
    @Asmodeus566 Something else to keep in mind as computers get faster it takes less time to brute force hack an account. Faster computers can cycle through passwords at a faster rate. So what was considered a good password 2 years ago, no longer is.

    Update passwords every year and use 2FA. The entire idea behind security is to make it such a headache to get into the account that hackers go after easier targets.
  • Xubunnytwo's avatar
    Xubunnytwo
    3 years ago

    As security minded as I am, I think Microsoft went a little too far with Windows 11 demanding a TPM chip.  

    I don't see this should be the requirement of the OS.  I imagine it will be only a matter of time before some tweaker makes a workaround to avoid the demand.  Meanwhile Linux OS it is still optional to use a TPM, I like options and I don't care for demands.  TPM's have been around for over a decade now.  They are pretty common but they are an extra layer of security I just don't use for my home machine.  If they suggested it, or even set it as a default, I wouldn't criticize Microsoft for the usage.  Between this and the demand to have a camera and a microphone on the PC, Windows is headed down an Orwellian future.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    All,

    thanks for your replies and I think it is great that you all keyed in on the password security and how lax people can be with it.

    However I think that the larger issue is people letting others use their hardware, their accounts or logging in via an unsecure/unknown device.

    Hoe often do we hear the story I got banned but it is not my fault, my friend, sister brother etc was using my account/device and did something wrong please un-ban me it was not my fault or trying to explain that they did nothing wrong but had logged in via an internet cafe PC. 

  • PeterN_UK's avatar
    PeterN_UK
    Seasoned Ace
    3 years ago

    I think 2FA should be enforced.

    Enforced 2FA - Avoids accounts being brute force into and it would dramatically lower support tickets to EA to recover accounts. Even something simple as Google Authenticator app.

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