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SWlPERS's avatar
SWlPERS
Newcomer
3 months ago

Apex account

I played and my ps5 account got locked and I tryed to just link it to pc and it unlinked my ps5 account and on ps5 I had all my progress after that happened I lost all my stuff all my heirlooms everything and I had to relink my account and after that happened it all gone and I want my stuff back so I need a way I can get all my stuff back please 

1 Reply

  • SWlPERS​ Your Apex progress and data is stored on your EA Account, (not on any of your platform accounts), so it sounds like you may not had signed into the same EA Account that is linked your PlayStation Account, (which may be why your Apex progress and data appears to be "lost").

    To make sure you are signing into the correct EA Account, log into your EA Account using your PlayStation Account as the login method:

    You should be able to log into your EA Account via the EA App and/or through EA's website. To manage your EA Account, you can also login here: My EA Account | Sign In.

    Note: If you had unlinked your PlayStation Account from your EA Account and are unable to sign into your EA Account directly, you would need to contact EA Support for help with recovering your EA Account in order to relink your PlayStation Account. (Furthermore, when you unlink a platform account, it does carry the risk of potentially losing some, (or all), your Apex progress and data, which may, (or may not be), fully, (or at all), restored when relinking that unlinked platform account).

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