APEX BAN

My account was banned around October 2024, and the official team did not send any prior email notification before banning my account. Over the past year, I have repeatedly emailed EA Help but received no response. After a recent major update, my emails finally got a reply. The accusation made by your company regarding the ban on my account was that I was suspected of cheating. However, I have never engaged in any cheating behavior while playing Apex.

In my second reply, I explained that I had not cheated in any way and hoped that the issue could be properly investigated. However, in your second response, you did not directly address the accusation of cheating. Instead, you vaguely stated that my account had violated your "User Agreement," handling the matter in a careless, arrogant, and dismissive manner.

In my third email, I expressed my dissatisfaction with your team's arrogant attitude, but the reply I received was even more condescending, stating, "do not expect any further response on this matter." The accusation of cheating against my account still remains unanswered.

I have never engaged in any form of cheating. By unilaterally banning my account without providing any concrete evidence and abruptly cutting off communication channels, your company has acted in an irresponsible and bullying manner toward a player. This has not only wrongfully punished a rule-abiding player but has also severely damaged my trust in your company.

What I demand is fairness based on facts, not your condescending gestures. Since you have failed to fulfill your obligation to provide clarification, "unbanning my account" is the only reasonable corrective action. Your decision to evade the issue by stating "no further response" will only lead me, and every player aware of this situation, to fundamentally question EA's customer service philosophy.