Forum Discussion

Seasoned Newcomer

Re: Banned account

I appeal my permanent Apex Legends ban, which is incorrect.

Official logs show my last gameplay ended at 4:58, but the ban was issued at 10:13 the same day. I was no longer using my account during this period, so I could not have committed any violations.

I have never used cheats or broken any rules. My account was compromised. All abnormal activities that caused the ban were operated by an unauthorized third party, not me.

The time gap clearly proves my innocence. Please check my account logs and lift this wrongful ban.

Thank you.

1 Reply

EA_QueenBee
Community Manager
2 days ago
8689885,

If you suddenly don't see the ban in your history, then there's a webform in the article I shared that you can use to try to reach out instead. Otherwise, try reaching out as a guest (ie. without logging in). Hopefully that'll let you contact them.