Forum Discussion

AtrocEE's avatar
3 years ago
Solved

apex coins charged but coins not received

Product: EA uygulaması
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Apex coins
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe apex coins buy
When did this happen? (dd.mm.yy hh:mm) 05/09/2023
Summarize your bug I bought apex coins, the fee was charged, 6700 coins did not arrive, the fee was deducted but the coins did not arrive, I would appreciate it if you could help me, please I sent a screenshot, no refund was given, even though it was defective.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Coins payment to the account
What happens when the bug occurs? apex coins buy
What do you expect to see? 6700 coins please

Product: EA uygulaması
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Apex coins
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe apex coins buy
When did this happen? (dd.mm.yy hh:mm) 05/09/2023
Summarize your bug I bought apex coins, the fee was charged, 6700 coins did not arrive, the fee was deducted but the coins did not arrive, I would appreciate it if you could help me, please I sent a screenshot, no refund was given, even though it was defective.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Coins payment to the account
What happens when the bug occurs? apex coins buy
What do you expect to see? 6700 coins please

LÜTFEN YARDIM ET

  • Hi there, @AtrocEE 

    We're not able to help with missing content over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @AtrocEE 

    We're not able to help with missing content over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thanks!